isolved

isolved System Level Specialist Jobs at isolved

isolved System Level Specialist Jobs at isolved

Sample isolved System Level Specialist Job Description

isolved System Level Specialist

isolved HCM is a leading human capital management (HCM) SaaS technology company delivering key workforce functions within one robust, easy-to-use platform.   isolved HCM helps customers manage all their mission-critical people functions including payroll, HR, time & attendance, benefits, hire and onboarding from a single application. The isolved HCM platform is a proven winner evidenced by its rapid adoption in the SMB market with more than 145,000 customers and growing user base of 5 million. For more information, visit www.isolvedhcm.com

 

The isolved Network is the fastest growing business within isolved with over 100 Certified Network Partners across the United States and nearly 2 million end users.  Network partners represent our company's most strategic set of accounts and are significant drivers of growth.   

 

PRIMARY RESPONSIBILITIES OF THIS POSITION

The System Level Specialist is responsible for the following:

  • Understanding of the isolved platform system configuration for Certified Network Partners (CNPs), both service bureaus and PEOs, to assist new partners through the isolved onboarding process.  This includes gathering requirements and ensuring the partners' isolved environment is configured accurately according to their business needs.
  • Working within a designated project plan to ensure project deliverables and partner launch dates are met.
  • Working in conjunction with the Project Manager to review and update project plan action items to ensure CNP needs are delivered through an integrated implementation approach.
  • Monitoring the enablement process for potential issues and escalate as needed to ensure the CNPs needs are met and the project plan schedule is maintained.
  • Working on provisioning system level technical items for CNP, such as NACHA bank file(s) set up, new hire reporting files, adding partner level notifications to ensure isolved is configured based on the CNP needs.
  • Troubleshoot system level and client level technical or configuration issues for the CNPs.
  • Support the CNP related to system level items, such as billing, taxes, system calculations, and ensuring understanding of security access within the system.
  • Address technical questions of the CNPs after their classroom training and as they begin their client migration process.
  • Provide training and understanding to the CNP of the intricate details of configuring system level tables, client level tables and employee level tables and how they relate to each other.
  • Make recommendations, be consultative, guide the CNP on best practices that maximize value and their return on investment
  • Simultaneously handle several CNP project plans in various stages and ensure timelines are being met to provide the CNP with a positive onboarding experience.
  • Contribute to the evolution and improvement of the CNP enablement process by providing feedback and sharing ideas that will increase partner satisfaction, drive efficiency and enhance the enablement process.

 

EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION

 

  • 4-year degree or equivalent business experience
  • 2+ years software implementation experience, preferably in a SaaS environment
  • Experience in the HCM industry/PEO industry is a plus but not a requirement
  • Proven track record of working in a customer facing role

 

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION

 

  • Demonstrated functional business process knowledge related to payroll services
  • Demonstrated strong technical aptitude and capabilities
  • Basic understanding of banking and NACHA files
  • Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
  • Demonstrated passion for delivering an outstanding customer experience
  • Excellent presentation, written communication and interpersonal skills
  • A high level of accuracy and attention to detail is required
  • Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
  • Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude

The selected candidate will be subject to a background and credit check and drug screen upon offer of employment.

isolved offers competitive wages with a comprehensive benefits package.  Inc. magazine has named isolved, a national leader in human capital management, to its exclusive annual ranking of America's fastest-growing private companies.

 

 

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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.

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