isolved Network Tax Enablement Specialist

isolved is a leading human capital management (HCM) SaaS technology company delivering key workforce functions within one robust, easy-to-use platform. isolved helps customers manage all their mission-critical people functions including payroll, HR, time & attendance, benefits, hire and onboarding from a single application. The isolved platform is a proven winner evidenced by its rapid adoption in the SMB market with more than 145,000 customers and growing user base of 5 million. For more information, visit www.isolvedhcm.com.

The isolved Network is the fastest growing business within isolved with over 100 Certified Network Partners across the United States and nearly 2 million end users. Network partners represent our company's most strategic set of accounts and are significant drivers of growth.

PRIMARY RESPONSIBILITIES OF THIS POSITION

The Tax Enablement Specialist is responsible for the following:

• Understanding of the isolved platform system configuration for Certified Network Partners (CNPs), both service bureaus and PEOs, to assist new partners through the isolved tax enablement process, which includes ensuring the partners' isolved security and tax configuration is set up accurately according to their business needs relative to their payroll tax processing.

• Work within a designated project plan to ensure project deliverables and partner launch dates are met.
• Once partner has completed instructor led isolved Tax training, launch the project by reaching out to the partner to schedule working sessions to assist with their initial enablement and provide security access to their production environment
• Establish regular working sessions with CNPs to assist them in the transition of clients to isolved Tax to gain an expertise of the functionality and become self-sufficient in all aspects of set-up and processing payroll taxes on behalf of their clients
• Monitor the tax enablement process for potential issues and escalate as needed to ensure the CNPs needs are met and the project plan schedule is maintained.

• Troubleshoot technical or configuration issues for the CNPs related to their isolved Tax setup and processing of payment files, returns and paper coupons as needed
• Establish sessions with the CNP during their first quarter-end using the isolved Tax platform to ensure CNP becomes self-sufficient in quarterly tax processing; assist partners with year-end processing as needed
• Make recommendations, be consultative, guide the CNP on best practices that maximize value and their return on investment related to the isolved Tax platform

• Simultaneously handle several CNP tax enablement project plans in various stages and ensure timelines are being met to provide the CNP with a positive tax enablement experience.
• Contribute to the evolution and improvement of the CNP tax enablement process by providing feedback and sharing ideas that will increase partner satisfaction, drive efficiency and enhance the tax enablement process.

EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION

• Associates degree or higher, or equivalent business experience
• 2+ years payroll tax processing experience
• Experience in the HCM industry/PEO industry is a plus
• Experience with payroll software, preferably in a SaaS environment
• Proven track record of working in a customer facing role

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION

• Demonstrated payroll tax knowledge related to tax payments, filings and returns, both electronically and by paper
• Demonstrated strong technical aptitude and capabilities
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience

• Excellent presentation, written communication and interpersonal skills
• A high level of accuracy and attention to detail is required
• Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
• Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude

The selected candidate will be subject to a background and credit check and drug screen upon offer of employment.

Infinisource, Inc. offers competitive wages with a comprehensive benefits package. Inc. magazine has named Infinisource, a national leader in human capital management, to its exclusive annual ranking of America's fastest-growing private companies.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, drive, fly and hear. The employee is required to use hands. Specific vision abilities required by this job include close vision for written work and PC use. The noise level is usually fairly quiet.

DISCLAIMER:

The lists under Essential Functions and Additional Responsibilities are not exhaustive but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.

Current Openings for isolved Network Tax Enablement Specialist Jobs at isolved

Job Title	Department	Location

Get Notified of New Jobs at isolved