iSolved Network Enablement Specialist Jobs at isolved
Sample iSolved Network Enablement Specialist Job Description
iSolved Network Enablement Specialist
iSolved HCM is a leading human capital management (HCM) SaaS technology company delivering key workforce functions within one robust, easy-to-use platform. iSolved HCM helps customers manage all their mission-critical people functions including payroll, HR, time & attendance, benefits, hire and onboarding from a single application. The iSolved HCM platform is a proven winner evidenced by its rapid adoption in the SMB market with more than 145,000 customers and growing user base of 5 million. For more information, visit www.isolvedhcm.com.
The iSolved Network is the fastest growing business within iSolved with over 100 Certified Network Partners across the United States and nearly 2 million end users. Network partners represent our company’s most strategic set of accounts and are significant drivers of growth.
PRIMARY RESPONSIBILITIES OF THIS POSITION
The Enablement Specialist is responsible for the following:
- Understand iSolved platform system configuration for both service bureaus and PEOs.
- Troubleshoot technical or configuration issues for the Certified Network Partners (CNPs).
- Contribute to the evolution and improvement of the partner support process by providing feedback and sharing ideas that will increase partner satisfaction, drive efficiency and enhance our technical capability.
- Meet with internal team members to define the current needs of our CNPs and how best to service them.
- Collaborate with other iSolved teams as needed for educational opportunities to ensure CNPs are getting the most up to date information related to the iSolved platform
EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION
- 4 year degree or equivalent business experience
- 2+ years customer success or account management experience in a SaaS or software company is preferred.
- Experience in the HCM industry/PEO industry is a plus but not a requirement
- Proven track record of working in a customer facing role
SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION
- Experience working with, and managing stakeholders and customers
- A high level of accuracy and attention to detail is required
- Excellent presentation, written communication and interpersonal skills
- Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
- Driven, self-motivated, enthusiastic, with a “can do” and “go the extra mile” attitude
- Experience working with basic office and sales related applications such as Microsoft Office
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Normal working conditions require normal to close concentration, visual attention and manual dexterity. Lifting requirements less than 10 pounds. Moderate noise.
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.