Network Implementation Project Manager

Why Work Here

• isolved HCM delivers 40 years of industry experience daily to its 160,000+ "People Hero" customers
• Headquartered in Charlotte, NC with 18 US locations, isolved HCM is also a global enterprise with locations in Colombia, Guatemala and Mexico
• isolved awarded top places to work in the USA 2023 and we are proud of our TOP employee engagement results in 2024
• Our People Heroes have rated us number one in vendor satisfaction within Sapient Insights Group's HR Systems Survey for two years in a row.
• isolved ranked top performer in SMB Payroll - 2023 Sapient Report

Job Description

The isolved Network Implementation Project Manager is the primary project manager for assigned new partners to ensure that the system is configured to the partners business needs, as well as ensure that the onboarding process is successful for new partners to process and support their client base. The position works within a designated project plan to ensure project deliverables are met. 

Core Job Duties

• Understanding of the isolved platform system configuration for Certified Network Partners (CNPs), both traditional service bureaus and PEOs, to assist new partners through the isolved onboarding process, which includes gathering requirements and ensuring the partners' isolved environment is configured accurately according to their business needs.   

• Monitor the implementation process for potential issues and escalate as needed to ensure the CNPs needs are met, and the project plan schedule is maintained. 
• Work on provisioning system level technical items for CNP, such as NACHA bank file(s) set up, new hire reporting files, security, and system level tables to ensure isolved is configured based on the CNP needs 
• Support the CNP related to system level items, such as billing, taxes, system calculations, and ensuring understanding of security access within the system. 
• Troubleshoot system level and client level technical or configuration issues for the CNPs  
• Address technical questions of the CNPs after their classroom training and as they begin their client migration process. 

• Provide training and understanding to the CNP of the intricate details of configuring system level tables, client level tables and employee level tables and how they relate to each other. 

Minimum Qualifications

• Typically requires a Bachelor's degree and a minimum of 2-3 years of direct experience, with 1+ year of management experience. 
• Associates degree or equivalent business experience 
• 2+ years software implementation experience, preferably in a SaaS environment 
• Proven track record of working in a customer facing role 
• Demonstrated functional business process knowledge related to payroll services 
• Demonstrated strong technical aptitude and capabilities 
• Basic understanding of banking and NACHA files 
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative 

• Demonstrated passion for delivering an outstanding customer experience 
• Excellent presentation, written communication, and interpersonal skills 
• A high level of accuracy and attention to detail is required 
• Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company 

• Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude 
• Experience in the HCM industry/PEO industry is a plus but not a requirement                                                      
• FCP or CPP certification 

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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