VP, Relationship Management

Job Description

VP, Relationship Management

Job Level

M6

Summary/objective

The VP, Relationship Management is responsible for leading and overseeing the strategic direction and performance of the Relationship Management team. Reporting to the Senior VP, Relationship Management, this role will focus on driving sales success, enhancing customer engagement, and supporting the growth of the company's client relationships. The VP will work closely with senior leadership and cross-functional teams to align relationship management strategies with broader company goals, ensuring the achievement of revenue targets and long-term customer retention. This individual will play a key role in developing team members, optimizing sales processes, and driving continuous improvement in customer satisfaction and retention.

Core Job Duties

• Lead the strategic direction and execution of the Relationship Management team to ensure alignment with company goals and objectives.
• Oversee and support the Relationship Management team's efforts to drive revenue growth, achieve sales targets, and enhance customer satisfaction.
• Provide leadership and mentorship to the team, including coaching, performance management, and development of team members.
• Collaborate closely with the Senior VP, Relationship Management, to develop and implement strategies that ensure client retention, growth, and upsell opportunities.
• Ensure the team's success by managing sales processes, optimizing the use of tools, resources, and CRM platforms to drive efficiency and productivity.
• Work with internal teams, including customer success, product, and operations, to ensure consistent communication and alignment across departments in support of client relationships.
• Monitor and analyze team performance, sales metrics, and market trends to adjust strategies and ensure ongoing success.
• Manage and track the sales pipeline, ensuring a steady flow of qualified opportunities and timely execution of sales activities.
• Collaborate with leadership to create and refine reporting and communication channels for performance tracking, updates, and feedback.
• Foster a culture of high performance, accountability, and continuous improvement within the Relationship Management team.

Job Complexity

Consistently works with abstract ideas or situations across functional areas of the business. Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas. Requires in-depth knowledge of the functional area, business strategies, and the company's goals.

Interaction

Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters. Influences policymaking.

Supervision

Directs and controls the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas. Clear expertise as a manager, leader, and operator.

Experience

Typically requires a Bachelor's degree and 15+ years of direct experience, with 8+ years of leadership experience. May require advanced degree.

Scope

Develops corporate and/or organizational policies and authorizes their implementation. Detailed knowledge of company allows for innovative concepts and promoting new ideas. Provides direction to senior managers in various areas, groups, and/or operations. Recognized as an influential leader. Drives significant impact and improvements across their function; strategically plans for how people and processes scale.

Discretion

Erroneous decisions will have a long-term effect on the company's success.

Minimum Qualifications

• Bachelor's degree or equivalent applicable business experience.
• At least 10-12 years of experience in sales, account management, or relationship management, with a proven record of success in leading high-performing teams.
• Proven ability to drive revenue growth, improve customer retention, and achieve sales targets.
• Experience in developing and executing strategies to enhance client relationships and business performance.
• Strong leadership skills, with experience in mentoring and coaching sales teams.
• Excellent interpersonal, communication, and negotiation skills, with the ability to engage effectively with senior leadership and external clients.
• Demonstrated ability to analyze data and performance metrics to drive strategic decision-making.
• Proficient in CRM tools and sales enablement platforms, with the ability to leverage technology to improve team performance and productivity.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, dynamic environment.
• Ability to work collaboratively across functions to achieve company-wide objectives.
• Results-driven, with a focus on meeting and exceeding business objectives.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

Internal Job Title

VP, Relationship Management

Effective Date

02/03/2025

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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