Upgrade Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The Upgrade Specialist will be responsible for leading customers from legacy systems to the isolved solution. As functional experts, they will ensure proper communication with the client. They will functionally walk the client through their first isolved payroll and ensure they are handed off to customer support.

Core Job Duties

• Lead legacy customers through the isolved upgrade process ensuring their payroll and HR business processes are set up effectively.
• Plan and review key conversion timelines with customers to ensure deliverables and "go lives" are achieved.
• Ensure client obtains required payroll training
• Ensure a successful initial payroll on isolved
• Escalate potential issues early to resolve without affecting implementation timeline.
• Validate solution with the customer
• Transition client to customer support
• Contribute to the evolution and improvement of the upgrade process and how we can more efficiently meet the needs of the customer.
• Guide and drive clients towards the best solution for their business needs.
• Analyze client's existing systems, interface requirements, and business processes.

• Minimum Qualifications Functional payroll implementation experience (min 3 years)
• Passion for customer satisfaction
• Fluent English
• Technical understanding and capabilities
• Attention to detail, teamwork, initiative driven
• Four-year degree or equivalent education and business experience
• Excellent written and verbal skills

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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