Time Support Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Time Support Specialist provides technical support for all isolved time solutions and quality customer service for clients. A Technical Support Specialist works in a Team environment to answer questions and provide solutions in a timely and professional manner.

Core Job Duties

• Maintains a high rate of client retention through superior customer service, assisting client base with all components related to time products
• Handles a high volume of telephone and email correspondence
• Advises clients on how to fully utilize the time platforms
• Trouble shoot problems with client hardware and software
• Ensures clients are aware of enhancements to the time/HCM platform and new products and services

Minimum Qualifications

• Excellent time management skills and the ability to prioritize projects without leaving the customer at risk
• Ability to adapt to multiple channels of customer inquiries (phone, tickets, email)
• Ability to maintain a positive attitude under challenging circumstances
• Clear communication skills and the ability to instruct clients with both verbal and written instructions
• In depth knowledge isolved functionality in an assigned, specific area of support
• Excellent interpersonal skills
• Bachelor's Degree
• isolved Customer Support experience
• Typically requires a minimum of 6+ years of related experience.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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