Project Support Specialist

Why US:

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

An isolved Project Support Specialist handles escalated customer support cases requiring in-depth, specific knowledge of the isolved platform and the various features/functionalities.

Basic Qualifications

• Maintains a high rate of client retention through superior customer service, assisting clients, and customer service representatives, with solutions to complex problems
• Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
• Research and resolve payroll and Human Capital Management related questions in the assigned areas of payroll, payroll tax, and, where applicable, isolved Time, Benefits, Performance, and General Ledger
• Handles a high volume of internal cases/tickets via our CRM and must be comfortable speaking to various client audiences ranging from business owners, Administrators, Directors, etc.
• Advises clients, and customer service representatives, on how to fully utilize the Human Capital Management platform
• Aligns work and attitude to our core values: Accountability, Collaboration, Trust
• Other projects as assigned
• Shifts may be from 7 a.m. 7 p.m. local time

Preferred Qualifications

• Bachelor's degree preferred, but not required
• FPC, CPP, and/or SHRM certifications preferred but not required
• Experience in payroll, payroll tax and possibly benefits, general ledger
• Excellent time management skills and the ability to prioritize projects without leaving the customer at risk
• Ability to adapt to multiple channels of customer inquiries (phone, tickets, email)
• Ability to maintain a positive attitude under challenging circumstances
• Clear communication skills and the ability to instruct clients with both verbal and written instructions
• In depth knowledge isolved functionality in an assigned, specific area of support
• Excellent interpersonal skills

About isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Current Openings for Tier 2 Support Specialist Jobs at isolved

Job Title	Department	Location

Get Notified of New Jobs at isolved