Telephony Systems Administrator Jobs at isolved
Sample Telephony Systems Administrator Job Description
Telephony Systems Administrator
Why Work Here
- Headquarters is in Charlotte, NC
- Recently expanded to nearshore
- isolved ranked for SMB Payroll in 2023 Sapient Report
- Voted top places to work in USA 2023
Job Description
The Telephony Systems Administrator is responsible for the maintenance, enhancement and day to day management and support of the company's Telephony system. The incumbent is responsible for the design, development, implementation and support of limited code aspects of the phone system including call routing, IVR, phone queues and reporting. Partners with the technology teams and the business to ensure an optimal telephony environment.
Core Job Duties
- Designs, debugs and implements, low/no code aspects of the telephony system including call routing, IVR, phone queues and reporting.
- Collaborates with stakeholders to ensure timely reporting of data that meets business needs and helps drive results.
- Manages system's roles and users.
- Implements and updates customer announcement changes.
- Works with the business users to complete changes to call routing needs or reporting.
- Ensures system changes and updates are completed seamlessly.
- Responsible for system monitoring and troubleshooting.
- Partners with Customer Support and leaders to ensure phone systems are customer friendly and efficient.
- Serves as liaison to 3rd party phone system vendor.
- Researches phone capabilities and makes systemic recommendations for improvement.
- Identifies trends and recommends potential corrective actions to people or system related phone process.
- Creates and deploys feedback mechanisms for Managers.
Minimum Qualifications
- Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions.
- Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
- Accountable: Being answerable for your actions and owning up to commitments.
- Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
- Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
- Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind.
- Cultivates Innovation: Creates new and better ways for the organization to be successful.
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
Current Openings for Telephony Systems Administrator Jobs at isolved
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.