Technical Project Manager

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The Technical Project Manager role drives successful completion of strategic technology initiatives and projects by leading and tracking progress toward critical milestones throughout the planning, scheduling, and implementation phases. This individual will focus on driving outcomes across multiple teams and stakeholders from across the entire organization. Experience with change management and delivery methodologies like Agile, Kanban, etc., is a must. Well-developed interpersonal and influencing skills in meeting objectives is paramount in this role, as is a strong professional reputation and a high level of work ethic and excellence, transparency and openness. The Technical Project Manager provides centralized management of one or more work efforts and leads the efforts to identify, define, prioritize, manage, and govern technology, data, and/or business focused projects to achieve specific strategic objectives. This person works within general methods and procedures and exercises considerable independent judgment to select proper courses of action. This person will be a highly self-motivated team member that is a strong communicator, has exceptional customer service orientation and can exercise strong problem-solving skills and analytical thinking.

Core Job Duties

Provides leadership and direction to the functional team so that tasks and activities are coordinated for project scope control, quality control, communication management, change control management, risk management and issue management.

• Adopts internal delivery methodologies (ITIL, Agile, Kanban) with measured success criteria to deliver continuous, iterative value
• Adopts best practices (ITSM/ITIL) for improved support & servicing.
• Establishes and monitors program priorities, objectives, and procedures, determining area objectives, targets of service, and resource needs allocation.
• Manages and oversees short, long-term and/or multiple complex projects to include M&A.
• Develops project scope, cost estimates, human resource requirements, work plans, time schedules, communication plans, and makes work assignments to meet project or program objectives.
• Develops and maintains records, prepares reports, and composes correspondence relative to the work.
• Serves as a liaison between internal and external stakeholders/users concerning requests, standards, and other program and project matters.
• Provides input on project team member performance through the review of completed work assignments and work techniques. • Coordinates work activities by scheduling staff assignments, setting the work priorities, and directing the work of assigned employees, including vendor or contractors. • Identifies staff development and training needs and ensures that training is obtained, when necessary. • Rationalizes redundant tool investments & defines investment & cost reduction strategies

Minimum Qualifications

Thorough knowledge of Project Management principles, concepts and practices. • PMP certification or like certification preferred • Experience with modern software / systems delivery methodologies a must • Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions. • Ability to communicate the needs of others effectively. • Ability to conduct training and informational sessions. • Ability to maintain favorable public relations and perform problem/issue resolution. • Ability to communicate effectively, build consensus, facilitate working sessions, and negotiate solutions and alternatives. • Thorough knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software. • Ability to resolve conflicting high-priority requirements. • Ability to work in a team environment. • Strong computer, proofreading, research and organizational skills. Proficient in Microsoft Word, Excel, PowerPoint and Outlook. • Ability to work professionally and independently on assigned tasks and to complete assignments in a timely manner with great attention to detail. • Strong writing and verbal communication skills. Ability to effectively communicate with corporate c-level, vendors and all levels of staff. • Proficiency at creating technical documentation for projects and procedures utilizing Microsoft collaboration tools.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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