Talent Services Senior Account Manager

Summary/Objective

As a Talent Services Senior Account Manager at ApplicantPro, individuals are entrusted with overseeing strategic client relationships and ensuring the successful implementation of recruitment solutions. They collaborate closely with clients, leveraging ApplicantPro's technology and services to streamline hiring processes, optimize talent acquisition, and drive overall recruitment success for key accounts. Taking on a leadership role, Senior RPO Account Managers manage the end-to-end recruitment process, develop and implement comprehensive recruitment strategies, and lead a team of recruiters to meet hiring goals. They play a pivotal role in driving client satisfaction, identifying process improvements, and providing strategic guidance to optimize recruitment outcomes. Additionally, they nurture client relationships, facilitate recruitment processes, and proactively suggest innovative solutions to enhance business value through high-quality hires. With a focus on proactive strategies aligned with clients' hiring goals, Senior Account Managers emphasize long-term approaches for retention and revenue growth, serving as partners and innovators dedicated to facilitating long-term recruitment success.

Core Job Duties

• Continuously learn and stay updated on new technologies, tools, and best practices in software
• Submit information to the Ad Writing team to create clear, concise, and compelling job ads for clients
• Develop, implement, monitor and report on client campaign performance
• Draft and edit documents and presentations
• Submit billing requests
• Handle confidential information with discretion
• Manage and negotiate contracts and agreements with customer accounts
• Provide customer service and technical support through incoming calls, emails and chats
• Maintain daily calendar
• Troubleshoot to identify and fix bugs, performance issues, and other
• Assist with client employee recruitment
• Assist with project management tasks
• Conduct and complete Client Intro Calls
• Conduct and complete Monthly Account Reviews
• Discuss SNE Upsells/Mentions with clients and introduce client to sales as appropriate
• Maintenance Mode Transition and Follow-Up or Moving clients back into Active Hiring
• Sponsoring jobs to job boards
• Fraud Review
• Processing Cancellations
• Employee Referrals & QR Codes
• Indeed Communication/Resolving Issues for Clients

Job Complexity

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks

Supervision

Normally receives little instruction on daily work, general instructions on newly introduced assignments. Routine assignments are performed independently unless problems occur.

Experience

• 1-2 years experience with Customer service or Account management experience
• From isolved: Typically requires a minimum of 3 - 6 years of related

Scope

NA

Discretion

NA

Minimum Qualifications

• High school diploma or equivalent
• Ability to complete milestones and work toward multiple deadlines simultaneously
• Act as first line of contact to resolve client issues
• Build strong customer relationships
• Excellent multitasking skills and task management strategies
• Excellent Written and Verbal Communication Skills
• Managing projects
• Adhere to company and departmental policies
• Assist in managing escalated issues; while keeping the manager informed throughout the entire process

Physical Demands

Must be able to remain in a stationary position for prolonged periods of time while maintaining concentration and accuracy in data entry. Ability to work under a moderate stress level consistently.

Visual attention Occasional standing Manual dexterity Moderate noise level

Travel Required

Up to 15% travel.

Work Authorization

FLSA Classification Non-exempt Location

Any, approved US states only.

Effective Date: 08/01/2024 Internal Job Title

RPO Sr Account Manager

About ApplicantPro

ApplicantPro, a trailblazer in hiring solutions since 2007, is dedicated to transforming the recruitment experience for businesses. We provide affordable and effective hiring solutions, collaborating closely with HR software providers and integrating seamlessly with job boards. With a mindset grounded in abundance and humility, our customizable hiring solutions cater to startups and large enterprises alike. Over 18 years, we've grown into a trusted partner for 9,000 organizations, offering an HR-led ATS solution, recruitment marketing services, and full-service hiring. Committed to our values, we focus on solving problems, thinking smart, and staying empathetic, ever-expanding to meet evolving client needs while streamlining the hiring journey. For more information, visit https://applicantpro.com/.

ApplicantPro is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. ApplicantPro is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit https://applicantpro.com/careers/ for more information regarding our incredible culture and focus on our employee experience.

Current Openings for Talent Services Senior Account Manager Jobs at isolved

Department	Location

Get Notified of New Jobs at isolved