System Engineer I

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The System Engineer I will maintain IT infrastructure, core operating software, application performance, storage, and connectivity between servers, switches and routers. Main responsibilities are conducting server builds, configuring, optimizing, and fine-tuning operating systems, troubleshooting and resolving system hardware and networking issues as well as additional duties as assigned. This position is part of a motivated team of professionals with focused responsibilities and broad opportunities for technology exposure. The position's responsibilities require independent analyses, communication and problem solving. Work is performed with minimal supervision and pre-established guidelines..

Core Job Duties

Assist in the continual monitoring of systems, environments, and networks via manual & automatic processes to ensure operational excellence & overall systems resiliency

• Maintain and support our server, virtualization, Active Directory infrastructures.
• Support the voice and data network infrastructures.
• Responsible for monitoring and maintaining system security and for taking proper steps to prevent and detect security breaches.
• Troubleshoot system and network problems in systematic manner to determine root cause and to continuously improve operational excellence.
• Provide expert level servicing and support to complex systems, applications, and hosting environments in a tiered servicing model following ITIL processes & practices.
• Research new technical solutions.
• Communicate proactively and effectively system-related issues to management and the user community.
• Identify opportunities for better system performance and the elimination of recurring system problems.
• Determine system benchmarks and quality control standards for software and hardware installations.
• Assist with designing robust backup schedules and perform restorations.
• Provide technical leadership and guidance to the team, must be willing to develop the technical skills of other team members whenever possible.
• On a rotating basis serve as the on-call system administrator responding to critical problems. • Other duties as assigned.

Minimum Qualifications

Experience with SaaS, IaaS, and cloud hosting a must (Azure, AWS, Google, etc.)

• Experience in a Network and/or Security Operations Center (NOC / SOC)
• Experience with ITSM and / or ITIL servicing methodologies
• Highly developed IT based trouble shooting and problem-solving skills
• Certifications in MCSA: Cloud Platform; MCSE: Cloud Platform and Infrastructure; MCSD: Azure Solutions Architect
• Ability to learn quickly and adapt to new technologies & processes
• Ability to communicate clearly & concisely with customers & teammates, providing exceptional customer service
• Ability to calmly handle conflict during complex issues remediation under high-stress situations
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Ability to build consensus, facilitate working sessions, and negotiate solutions and alternatives.
• Thorough knowledge of concepts and basic operating principles of data communications and information systems hardware, software, PC's and devices. • Thorough knowledge and experience administering servers in domain environment including installing, troubleshooting and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, auditing event logs. MCTS or MCITP Certification a plus.
• Experience with VMware and vSphere Infrastructure, solid understanding of virtualization concepts and management tools.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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