isolved

Strategic Support Manager Jobs at isolved

Strategic Support Manager Jobs at isolved

Sample Strategic Support Manager Job Description

Strategic Support Manager

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers ' who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.


Strategic Support Manager

Salary: Exempt

Location: Coldwater, MI


Job Summary:

The purpose of this position the planning, organizing, directing, and coordinating all policies, initiatives, and objectives associated with the Benefits Administration (Flexible Benefits) departments in accordance with generally accepted management practices. This position is responsible for developing, implementing, and directing programs and services that are necessary to improve and enhance both internal and external customer satisfaction. This position supports larger, high revenue clients with potentially greater feature complexity.


Core Job Duties:

  • Provide day to day direction and support to Participant Support team members, including prioritizing and organizing workloads.
  • Assist in ongoing education and training for the services provided by isolved.
  • Support staff on the processes necessary for administering services and maintaining compliance.
  • Work with staff on proper use of tools and equipment within the facility including computer applications and telecommunication systems.
  • Monitor and coach staff for development and progress against Performance Plan & Review documents.
  • Work with staff to improve understanding of duties and build relationships with internal and external customers.
  • Customer Support Management as required and performs all other job-related duties as assigned
  • Manage and support large, high revenue client relationships, including as executive level contact and/or escalation point.

Minimum Qualifications:

  • Bachelors degree in Human Resources or related field preferred.
  • Two to four years of related experience required.

Desired Qualifications:

  • Strong leadership and interpersonal skills, flexibility, and customer service oriented.
  • Possess strong communication skills to include written, verbal, listening, and basic instructional skills.
  • Keyboard and typing skills. Strong knowledge of computer software applications (i.e., Microsoft Outlook, Explorer, Word, Excel, and PowerPoint).
  • High-level attention to detail.
  • Ability to work independently and in a team environment.
  • Ability to read and interpret documents such as regulations, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.
  • Ability to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Previous supervisory and management experience needed.
  • Ability to apply critical and creative thinking to drive better results for strategic customer base.
  • Preferred previous experience and knowledge in dealing with Benefit Administration (i.e., COBRA, FSA, HRA, and HSA) and/or large, multi-service client relationships.
  • High school diploma or general education degree (GED); and 2 to 4 years related experience and/or training; or equivalent combination of education and experience. Bachelors' degree preferred.
  • Develops strong internal relationships across all lines to build a team approach to problem solving.

isolved offers competitive total rewards including health & welfare benefits, career development and advancement opportunities, 401k match, annual merit and pay for performance bonus eligibility and a flexible, safe work environment.


We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Current Openings for Strategic Support Manager Jobs at isolved

Below are some job listings at isolved that match the common job title you have selected.

Job Title

Department

Location



Get Notified of New Jobs at isolved

Follow Us On Facebook  

Sorry, we have no current job openings.
Thanks for your interest and please check back on this site for changes.



In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.

Read All About Our New Brand LinkedIn Twitter Facebook Instragram Youtube Contact Demo Login isolved Homepage Customers Platform Resources Service Support Why isolved Company