Strategic Relationship Manager Jobs at isolved
Sample Strategic Relationship Manager Job Description
Strategic Relationship Manager
iSolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer. It has achieved rapid market share, with more than 2 million employees and growing.
BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION:
iSolved associates contribute to a positive work environment that is entrepreneurial and high-performing. A Relationship Manager works within a team, providing honest and effective communications to clients, servicing our direct clients with more than 100 employees.
PRIMARY RESPONSIBILITIES OF THIS POSITION ARE:
- Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing
- Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
- Research and resolve payroll and HCM related questions, concerns, and problems for clients in a friendly, and timely manner
- Handles a high volume of telephone and email correspondence
- Advises clients on how to fully utilize the HCM platform
- Other projects as assigned
EDUCATION AND EXPERIENCE:
- Bachelor's degree in Business Administration or Human Resources required and/or CPP, FPC, or CEBS certification preferred
- Three-five years in a high-volume payroll role with customer-facing responsibilities preferred
- Strong computer aptitude, which includes expertise with Microsoft Excel as well as experience with payroll and HCM software
- Ability to analyze data with particular attention to detail
- Excellent written, oral, and presentation communication skills
- Strong customer service orientation and problem resolution skills
- Working knowledge of federal, state, and local payroll laws, wage and hour laws and best practices
- Excellent interpersonal skills
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.