Strategic Network Partner Relationship Manager Jobs at isolved
Sample Strategic Network Partner Relationship Manager Job Description
Strategic Network Partner Relationship Manager
Job Description
Strategic Network Partner Relationship Manager
Job Level
P2
Summary/objective
The Strategic Network Partner Relationship Manager is responsible for driving growth and retention within a defined book of Strategic Network Partners-independent SaaS providers who operate under the isolved platform. This role serves as a strategic advisor and business partner, guiding partners through optimization of the isolved People Cloud, identifying upsell opportunities, and ensuring a high-value, long-term relationship. The Relationship Manager acts as the voice of the partner internally, coordinating cross-functional support and ensuring that each partner maximizes their investment in the isolved ecosystem.
Core Job Duties
- Develop and execute strategic account plans to grow and retain revenue within assigned Strategic Network Partners
- Establish strong, trusted relationships with executive stakeholders and decision-makers at each partner organization
- Drive adoption of isolved technology by identifying areas for increased platform utilization and promoting new feature rollouts
- Act as a strategic advisor on go-to-market alignment, process efficiency, and operational improvements that align with partner objectives
- Collaborate with internal teams (Product, Customer Success, Operations, Support) to address partner needs, resolve issues, and improve satisfaction
- Identify and progress upsell and cross-sell opportunities across isolved solutions, including HR services, benefits, and retirement
- Maintain clear and accurate records of partner interactions, opportunities, and outcomes in CRM
- Lead quarterly business reviews with partner leadership to review performance, goals, and growth opportunities
- Track and report on KPIs related to partner health, satisfaction, and revenue performance
Job Complexity
Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues.
Interaction
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision
Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Experience
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work
experience.
Minimum Qualifications
- Bachelor's degree or equivalent experience required 5+ years of client-facing experience in SaaS, partner success, customer success, or account management roles
- Experience supporting or working with indirect channels, partnerships, or network ecosystems strongly preferred
- Understanding of Human Capital Management (HCM) platforms and associated solutions
- Exceptional communication, strategic thinking, and problem-solving skills
- Demonstrated ability to manage executive-level relationships and drive business growth
- Proficiency with CRM and account planning tools (e.g., Salesforce, Gainsight) Ability to travel for partner meetings, events, or quarterly business reviews as needed
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds.
Travel Required
Yes, up to 15% domestic travel may be required.
Work Authorization
Employee must be legally authorized to work in the United States.
FLSA Classification
Exempt
Location
Charlotte, NC (In-Office)
Internal Job Title
Strategic Network Partner Relationship Manager
Effective Date
12/12/2025
About isolved
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.