Senior VP, Account Management

Job Description

Senior VP, Account Management

E7

Summary/objective

The Senior VP, Account Management reports to the Chief Sales Officer and is responsible for overseeing and advancing the Customer Account Management department. This role is expected to drive strategic initiatives, foster collaboration with departments such as marketing and product, and enhance sales results within and around the isolved network of customers

Core Job Duties

• Lead and develop a high-performing customer account management team, exceeding sales targets and contributing significantly to business growth.
• Oversee Directors and team managers, ensuring alignment with company policies and procedures to achieve ambitious sales goals.
• Serve as a strategic advisor and influential partner to the business, guiding initiatives from conception to execution.
• Cultivate strong collaboration between Sales, Marketing, and internal leadership to optimize client engagement and internal operations.
• Champion best practices, driving accountability and performance across teams.
• Spearhead the buildout of our HCM solutions, ensuring the delivery of cutting-edge technology, support, and training.
• Provide subject matter expertise on outsourcing services such as HR and 401(k), and lead educational efforts through webinars, seminars, and CE for HR compliance offerings.
• Ensure a healthy, robust sales pipeline with a steady influx of qualified leads and opportunities.
• Monitor and enhance the productivity of Directors and their teams, motivating them to achieve peak performance.
• Continuously evaluate and improve sales administration processes to maintain competitive edge and efficiency.
• Act as a strategic partner to the leadership team, driving business success through actionable insights and sound judgment.

Job Complexity

Guides and inspires others to work with abstract ideas or situations across functional areas of the business. Sets strategy and guides senior leaders in identifying and evaluating fundamental issues and direction for business unit(s). Requires in-depth knowledge of the business unit, business strategies, and the company's goals.

Interaction

Interacts internally and externally with executive and C-Level level management, requiring negotiation of extremely critical matters. Influences policymaking.

Supervision

Directs and controls the activities of one or more business unit, division, product groups or service areas through senior leaders who have overall responsibility for the successful operation of those assigned areas. Clear expertise as a leader and operator.

Experience

Typically requires a Bachelor's degree and 15+ years of direct experience, with 10+ years of leadership experience. May require advanced degree.

Minimum Qualifications

• Bachelor's degree or related degree.
• 15+ years of sales leadership experience within a software or PEO environment.
• Extensive industry experience in HCM is a strong asset.
• Exceptional analytical, problem-solving, and strategic thinking skills.
• Superior communication and presentation abilities.
• Adept at navigating complex, fast-paced environments and influencing at all levels.
• Proven expertise in driving sales success within large enterprise organizations.
• Strong collaborator, able to drive change and growth through visionary ideas and impactful relationships.
• Ability to translate high-level business objectives into actionable sales goals and metrics.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Travel Required

Yes, up to 10% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Remote (EST or CST Time Zone)

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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