Senior Training Specialist

Summary/objective

The Senior Training Specialist will report directly to the Director, Training & Support and will coordinate on a routine basis with the Support Directors, Managers and Team Leads as well as with the Corporate Trainer. The ideal candidate will be a confident presenter who can establish a presence and credibility within all levels of the organization, who can present standardized training materials in a consistent fashion to new hires and to current employees as needed. The Senior Training Specialist may have day to day responsibilities for providing guidance to less experienced team members and in developing strategy for the training function.

Core Job Duties

• Develop and maintain the technical knowledge base pertaining to the systems and functional knowledge of the supporting platforms. May be involved as a subject matter expert when potential changes to system or process occur.

• Develop training materials, presentations, job aids, knowledge checks, etc. to meet the training needs of the Support organization. May also review and edit training materials.

• Collaborate with Managers, Team Leads, Product Support, and Subject Matter Experts to define, develop and prioritize training needs. May present reporting and findings to leadership.

• Develops curriculum based on a solid background in the principles of adult education, course development, needs analysis and training effectiveness.

• Facilitate the curriculum and conduct routine on-the-job-training, new hire, subject matter experts and leadership.

• Serve as training liaison to help ensure stakeholders are aware of and informed of the various training activities. Reports into management any key initiatives.

Job Complexity

• Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues.

Interaction

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Supervision

• Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

Experience

• Typically requires a bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Scope

• N/A

Discretion

• N/A

Minimum Qualifications

• Good leadership skills with a high energy level and a strong presence

• Excellent written verbal communication skills

• Results oriented with a high degree of accountability

• True team player with the ability to facilitate change

Additional Preferred Qualifications

• Bachelor's degree in Human Resources, Training & Development, or a related field.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Travel Required

Yes, travel may be required

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

Internal Job Title

Senior Training Specialist

Effective Date

7/15/2024

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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