Senior Strategic Relationship Manager

Senior Strategic Relationship Manager

Summary/objective

isolved is seeking a client-focused, highly energetic, and experienced individual to join our team as a Strategic Relationship Manager. The Senior Strategic Relationship Manager contributes to a positive work environment that is entrepreneurial and high-performing. A Senior Strategic Relationship Manager works within a team and is responsible for all aspects of HCM support and quality service for our direct clients. The Senior Strategic Relationship Manager is a key strategic trusted advisor supporting customers' experience on their isolved journey and promoting change to create opportunities for additional revenue expansion of isolved's product and services. They advise and facilitate with other functional areas within isolved and the customer to help optimize the customer experience and maximum value attainment. The Senior Strategic Relationship Manager will support customers through regular meaningful interactions, including executive business reviews and proactively anticipate customer needs. The Senior Strategic Relationship Manager will leverage resources across the organization effectively to pave the way for expansion opportunities. The Senior Strategic Relationship Manager is measured on expansion of their customer base and retention inclusive of the full suite of HR solutions and services.

Primary Responsibilities: (other duties may be assigned)

· Builds and strengthens client relationships, with C-Level Leadership and decision-makers via quality executive business reviews on a set cadence to drive business growth through the use of strong consultative selling skills.

· Maintains a high rate of client retention through superior customer service, assisting the assigned client base with all components.

· Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image

· Manages forecasting and documentation to effectively inform the business of the sales stages, and maintain a 3x pipeline and a rolling 90-day forecast of their territory.

· Timely record keeping of sales stage, deal progression, & opportunity management overall to closure.

· Maintains the highest level of integrity and negotiates successful outcomes in difficult or challenging situations that pertain to expansion and renewals. 

· Engages customers to verify that they are trained and effectively using the product consistently. Provides recommendations to fill knowledge gaps to promote self-sufficiency. 

· Develops deep insight into respective customers and their businesses.

· Proposes creative viable solutions to the customer such that critical success issues are addressed on a pro-active basis.

· Articulates and formally presents isolved product roadmap to our clients, demonstrating how it aligns with human capital management trends and their strategic business objectives.

· Serves as an advocate for isolved in driving industry best practices and the evolution of isolved product and platform functionality integral to the client's success.

· Advises customers on industry trends and important market developments to help isolved outpace competitive threats.

· Serves as an advocate for the client in ensuring that isolved is responding proactively to the needs of the clients in your territory.

· Works with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources as necessary.

· Monitors overall account health, proactively identifying growth opportunities and functions as a customer advocate.

· Successfully identifies barriers to renewal and develops and executes win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing customer trust.

· Consistently delivers required business results; sets achievable, yet aggressive goals; consistently complies with quality service, and productivity standards and meets deadlines; maintains focus on the company's goals.

· Serve as a mentor and provide coaching and feedback for the SRM.

· Assist in researching discrepancies, reporting between systems, completing adjustments, and resolving inaccuracies.

· Act as an advocate for the client experience.

· Create and implement training content relevant to business goals, objectives, and client needs.

· Contribute to effectively lead a team.

Job Complexity

As an expert in the field, use professional concepts in developing resolutions to critical issues and broad design matters. Anticipates broad changes in their area of expertise and ensures isolved is always ahead of the curve. Significant barriers to entry (e.g., top management review, approval) exist at this level.

Interaction

Works on issues that impact design/selling success or address future concepts, products, or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization.

Supervision

Exercises wide latitude in determining objectives and approaches to critical assignments.

Experience

Typically requires a minimum of 4 to 8 years of related experience with a Bachelor's degree.

Scope

N/A

Discretion

N/A

Minimum Qualifications

· Bachelor's Degree

· Develop and implement strategic plans to accommodate company goals

· Lead and mentor a team of professionals, setting objectives, reviewing performance, and facilitating ongoing training.

· Forge and maintain relationships with key clients to ensure long-term business partnerships.

· Ability to manage projects of various sizes and see them through to completion on time

· Strong oral and written communication skills

· Possesses intellectual curiosity

· Highly motivated and collaborative

· Highly organized with exceptional follow-through

· Capacity to work under strict deadlines, maintaining confidentiality and discretion

· Ability to multi-task effectively in a fast-paced environment

Additional Preferred Qualifications

· Experience with alternative payroll and HCM software

· Strong customer relationship management exp.

· Solution sales across an entire portfolio of products and services

· Business Services sales experience

· Cloud-based Software experience

· Solution-sales in software and applications focused on payroll, HCM, customer service, mobile apps, e-commerce, analytics, and application development 3 years of experience

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employees must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Remote – willing to work across time zones

Internal Job Title

Senior Strategic Relationship Manager

Current Openings for Senior Strategic Relationship Manager Jobs at isolved