Senior Manager, Customer Support

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The Senior Customer Support Manager is responsible for providing leadership to a team of Supervisors and Managers. This position plays a key role in driving quality and consistency in Customer Support.

Core Job Duties

• Track various metrics to ensure that established levels are achieved
• Monitor and coach staff for development and progress against Performance Plan & Review documents
• Partner with the Talent Acquisition team to develop recruiting and retention plans to meet the current and future Customer Support talent needs
• Develop staff by managing performance, setting goals, providing ongoing training and maintaining strong employee relationships
• Leads the interview process

Minimum Qualifications

• 5 years of industry experience
• 3 years of experience in people leadership
• Demonstrated strong technical aptitude and capabilities
• Excellent written and verbal communication skills, including fluency in English
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience
• Software experience, preferably in a SaaS environment.
• Four-year degree or equivalent education and business experience
• Bachelor's degree in Business Administration or Human Resources
• CPP, FPC, or CEBS certification
• Typically requires a Bachelor's degree and 5-8 years of direct experience, with 3+ years of management experience.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Current Openings for Senior Manager, Customer Support Jobs at isolved

Job Title	Department	Location

Get Notified of New Jobs at isolved