Senior HR Associate

Summary: This individual is responsible for primarily supporting technical and administrative HR needs as directed by the HR Services Manager, HR Services Team Lead, HR Consultants and Managed Payroll Specialists. Sr. HR Associates serve as technical and administrative key resources and also handle a variety of HR project support tasks. Sr. HR Associates may also serve as key customer service contacts for internal and external stakeholders, including interacting over the phone and via email with clients. Enhanced knowledge of isolved HCM functionality and ability to keep pace in a fast-growing department is required. A Senior designation is dependent upon ability to take on more complex projects, heightened communication and time management skills, and department need.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Manage a queue of inquiries/requests/projects in support of the HR Services team/clients. Triage client questions to appropriate personnel.
• Assist team with various daily tasks on an ad hoc and regular basis, such as fulfilling new client onboarding communication requirements, pulling HR templates, compiling new hire onboarding packets, etc.
• Complete various miscellaneous HR tasks for clients including completing background checks, recruiting administration, benefits billing reconciliation, filing workers compensation injury reports and other duties as assigned.
• Aid in multi-state research for the analyses as needed.
• Handle payroll garnishment setup in isolved HCM and completing the garnishment answer for clients; ensure state and federal DOL compliance.
• Participate in a variety of HR related projects such as, position description revisions, handbook updates, prepare new hire onboarding packets, etc.
• Perform technical set ups in isolved such as certification builds, workflow creation, etc.
• Maintain thorough knowledge of isolved modules and functionality to identify upsell opportunities.
• Maintain total confidentiality with customer and company information.
• Work toward continuous quality improvement.
• Communicates efficiently and effectively with all stakeholders over the phone, via email, using Microsoft Teams, etc.
• Upholds, supports, and promotes teamwork and all company policies and procedures. Reliably demonstrates grace, gratitude, confidence, and competence in working with others.
• Stay current with changing technology, including software programs.
• Uphold, support, and promote all company policies and procedures.
• Perform basic HR compliance on-demand support via phone and email
• Perform technical HCM audit for HR Services clients analyzing if they're maximizing the use of their HCM functionality based on company size, industry, operating state(s), etc.
• Guide clients in mandatory reporting obligations and submit mandatory reporting (ex. OSHA and EEO-1)

Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

• Proven effective oral and written communications skills.
• Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Pro.
• Have excellent customer service and relationship-building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.
• Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
• Be detail-oriented, accurate, organized, and proficient in working with HR documents (handbooks, position descriptions, forms, etc.) and HCM functionality.
• Able to work independently, be a self-starter and collect and analyze data, as well as problem solve in a fast-paced environment.

Education/Experience:

• Associate's Degree (A.A) from a two-year college or university required; Bachelor's Degree preferred; and a minimum of two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

• PHR and/or SHRM-CP -preferred

Language Skills:

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills:

• Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing – Approximately less than 1/3 of on-the-job time.
• Walking – Approximately less than 1/3 of on-the-job time.
• Sitting – Approximately greater than 2/3 of on-the-job time.
• Use of hands to finger, handle or feel – Approximately greater than 2/3 of on-the-job time.
• Reaching with hands and arms – Approximately greater than 2/3 of on-the-job time.
• Talking or hearing – Approximately greater than 2/3 of on-the-job time.
• Vision –Close vision (clear vision at 20 inches or less), Distance vision (clear vision at 20 feet or more), Depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
• Vision requirements listed are primarily applied to use of computers, development and review of customer documents.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Environmental – Exposure to potentially hazardous environmental conditions may include the following:

• Remote employees do not require travel or outdoor activities.

For states that mandate pay transparency disclosure language, please use the following statement: In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization. At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success. An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition. Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.

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