Senior Director, Strategy and Operations

Senior Director, Strategy and Operations

Summary/objective

The Senior Director, Strategy & Operations is a senior marketing leader responsible for building and leading the operational backbone of isolved's Marketing organization.

This role ensures the Marketing function operates with discipline, clarity, financial stewardship, and system integrity. Serving as the head of Marketing Operations and PMO, the Sr. Director establishes the strategic planning framework, operating cadence, budget governance, performance reporting infrastructure, and cross-functional workflows that enable Marketing to execute effectively at scale.

Reporting to the Senior Vice President of Marketing, this role works alongside the VP, Integrated Demand and other marketing leaders to ensure organizational alignment, execution visibility, process consistency, and operational excellence across all marketing functions.

This role does not own pipeline or growth targets, but is accountable for the systems, governance, and operational rigor that enable marketing performance.

Core Job Duties

• Establish and lead the Marketing operating model, including annual and quarterly planning, Marketing Leadership Team (MLT) governance, monthly business reviews, cross-functional prioritization, and department communications. Own the Marketing Rhythm of Business (RoB) to ensure clarity, accountability, and alignment across functions.
• Lead a centralized Marketing PMO responsible for project intake, prioritization, capacity planning, workflow governance, and cross-functional dependency management. Standardize project management methodologies and provide executive visibility into initiative status, risks, and resource constraints.
• Partner with Finance to manage the marketing budget process, including annual planning, reforecasting, spend tracking, and vendor oversight. Ensure disciplined investment management and transparency across functional allocations.
• Work with marketing leadership to develop and maintain executive reporting frameworks and dashboards to provide visibility into performance, operational health, and key KPIs. Partner with Demand Center and Finance to ensure reporting accuracy and consistency.
• Drive continuous process improvement to increase execution efficiency, reduce friction, and enhance organizational effectiveness. Maintain documentation of workflows, governance standards, and operating procedures.
• Support organizational planning, including headcount planning, role clarity, change management, and internal communications during strategic shifts or system implementations.
• Lead and develop the Marketing PMO function, establishing performance expectations, governance standards, and scalable frameworks that enable marketing leaders to execute effectively.
• Frequent interaction with: Senior Vice President of Marketing, VP, Integrated Demand, Corporate Marketing, Product Marketing, Product Management, Field & Partner Marketing leaders, Revenue Operations, Finance, Data Transformation team, IT and Systems teams.

Job Complexity

Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques, and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements.

Interaction

Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

Supervision

Directs and controls the activities of a broad functional area, typically through several department managers within the company. Strong understanding of people management strategies and how to develop leaders in their function to be successful. Builds and supports high functioning, motivated teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

Experience

Typically requires a Bachelor's degree and 12+ years of direct experience, with 8+ years of leadership experience. May require advanced degree.

Scope

Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations effective achievement of objectives. Able to lead and support their function while continually achieving impact and improvements across all areas.

Discretion

Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations.

Minimum Qualifications

• 12–15+ years of progressive experience in PMO, marketing, business operations, or strategic planning within B2B SaaS environments.
• 5+ years in leadership roles overseeing PMO, operations, systems, or functional governance.
• Proven experience establishing marketing operating frameworks and organizational cadence.
• Strong financial acumen with experience managing multi-million-dollar budgets.
• Expertise in project management methodologies and workflow design.
• Experience overseeing marketing systems and tools (e.g., Asana, Jira, data platforms, reporting dashboards).
• Demonstrated ability to lead cross-functional coordination and operational change initiatives.
• Bachelor's degree required; MBA and/or PMP certification preferred.

Experience in Benefits, HCM, HR technology, or related SaaS industry strongly preferred

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 25% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Hybrid – in office

Internal Job Title

Senior Director, Strategy and Operations

Effective Date

03/23/26

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Current Openings for Senior Director, Strategy and Operations Jobs at isolved

Department	Location

Get Notified of New Jobs at isolved