Senior Director, Relationship Management

Job Description

Senior Director, Relationship Management

M6

Summary/objective

The Senior Director, Relationship Management reports to the Vice President, Account Management and is responsible for leading a team of Directors, Account Management. The major duties include providing direction to the sales leaders, training and coaching the Direct Account Management team; monitoring and reporting on sales metrics and managing the sales administration process.

Core Job Duties

• Build and maintain a relationship management team that exceeds the company's sales goals and helps drive the business.

• Ensure that the sales pipeline remains full of qualified opportunities and leads.

• Monitor employee productivity and motivate the team to reach its goals.

• Evaluate and improve the sales administration processes.

• Supervise the team in accordance with company policies and procedures.

• Provide coaching for existing team members and training for new members.

• Manage performance and salary reviews and develop coaching plans

• Report to management on sales metrics, opportunities.

Job Complexity

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks

Interaction

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Experience

Typically requires a minimum of 5+ years of related experience.

Minimum Qualifications

• College degree in business or related field

• 5+ years of sales experience with a company dedicated to software or PEO

• Exceptional written and verbal communication skills

• Ability to motivate staff and maintain a positive attitude

• Strong work ethic – leading sales team by example

Additional Preferred Qualifications

• Robust HCM experience

• A drive to learn and continually improve sales, business and interpersonal skills

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. 

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Charlotte, NC

Effective Date

1/1/2025

Internal Job Title

Senior Director, Relationship Management

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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