Senior Director, Implementation

Summary/objective
The Senior Director of Implementation is responsible for leading our process to deliver a
consistent and high-quality onboarding experience for our clients. You will deliver, optimize,
and scale this experience as the Company grows.
Essential Job Functions
• Develop project management processes for implementation, including project plans,
milestones, deliverables, risks and communication standards.
• Serve as an executive sponsor externally, building client relationships, resolving
issues and challenges that arise during the implementation process.
• Work in conjunction with leaders in sales, customer success, product, and other
internal partners to execute company-wide goals.
• High responsiveness and resourcefulness-the ability to quickly develop and
implement creative solutions.
• Work with senior leadership to give input, make recommendations, and monitor
expenses for the department.

Job Complexity
• Works on issues where analysis of situations or data requires an in-depth knowledge
of organizational objectives. Implements strategic policies when selecting methods,
techniques, and evaluation criteria for obtaining results. Establishes and assures
adherence to budgets, schedules, work plans, and performance requirements.
Interaction
• Regularly interacts with senior management or executive levels on matters
concerning several functional areas, divisions, and/or customers. Requires the ability
to change the thinking of, or gain acceptance from, others in sensitive situations,
without damage to the relationship.
Supervision
• Typically manages activities of two or more sections or departments. Develops
proven structure and processes that helps their team achieve results. Exercises
supervision in terms of costs, methods, and staffing. In some instances, this manager
may have subordinate supervisors.
Experience
• Typically requires a Bachelor's degree and 8+ years of direct experience, with 5+
years of management experience.

Scope
• Establishes operational objectives and work plans, and delegates assignments to
subordinates. Senior management reviews objectives to determine success of
operation. Involved in developing, modifying, and executing company policies that
affect immediate operations and may also have company-wide effect. Leads hiring
efforts for their team and determines headcount.
Discretion
• Erroneous decisions will result in critical delay(s) in schedules and/or unit operations
and may jeopardize overall business activities.

Minimum Qualifications
• 12 years of industry experience
• 5 years functional implementation experience with customer-facing responsibilities
• 8 years of people leadership experience
• Strong client relationship building skills
• Excellent written and verbal communication skills
• Demonstrated success in a role requiring strong attention to detail, teamwork, and
initiative
• Software experience, preferably in a SaaS environment
• Four-year degree or equivalent education and business experience
Core Competencies
• Customer Focused: Ability to build strong internal and external customer
relationships and delivering customer-centric solutions.
• Problem Solving: Ability to process complex and sometimes contradictory
information to effectively solve problems.
• Accountable: Being answerable for your actions and owning up to commitments.
• Communication: Developing and delivering information that conveys a clear
understanding of the needs of different audiences.
• Relationship Building: Establishes effective partnerships and works collaboratively
with others to meet shared objectives.
• Quality Results Focused: Takes on new opportunities with enthusiasm, applies
efficiency to tasks and keeps our customers' experience in mind.
• Cultivates Innovation: Creates new and better ways for the organization to be
successful.
• Drives Engagement: Creating a climate where people are motivated to do their best
and help the company succeed.
• Business Acumen: Applies knowledge of business and the marketplace to advance
the organization's goals.
• Optimizes Diverse talent: Develops a variety of people to meet their career goals and
the organizations goals.
• Strategic Mindset: Sees ahead to future possibilities and translating them into
breakthrough strategies.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
to develop effective relationships.
Affirmative Action/EEO statement
isolved is an equal opportunity employer. All applicants will be considered for employment
without attention to race, color, religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If
you are smart and good at what you do, come as you are.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing
of activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions outlined above.

Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Must
be able to lift up to 7 pounds.

Travel Required: Yes (15%)

Work Authorization: Employee must be legally authorized to work in the United States.

FLSA Classification: Exempt

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