Senior Director, Implementation

Senior Director, Implementation

Summary/objective

The Senior Director of Implementation is responsible for leading our process to deliver a consistent and high-quality onboarding experience for our clients. You will deliver, optimize, and scale this experience as the Company grows.

Core Job Duties

• Develop project management processes for implementation, including project plans, milestones, deliverables, risks and communication standards.
• Serve as an executive sponsor externally, building client relationships, resolving issues and challenges that arise during the implementation process.
• Work in conjunction with leaders in sales, customer success, product, and other internal partners to execute company-wide goals.
• High responsiveness and resourcefulness-the ability to quickly develop and implement creative solutions.
• Work with senior leadership to give input, make recommendations, and monitor expenses for the department.

Job Complexity

• Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.

Interaction

• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.

Supervision

• Typically manages activities of two or more sections or departments. Develops proven structure and processes that helps their team achieve results. Exercises supervision in terms of costs, methods, and staffing. In some instances, this manager may have subordinate supervisors.

Experience

• Typically requires a Bachelor's degree and 8+ years of direct experience, with 5+ years of management experience.

Scope

• Establishes operational objectives and work plans, and delegates assignments to subordinates. Senior management reviews objectives to determine success of operation.

Involved in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effect. Leads hiring efforts for their team and determines headcount.

Discretion

• Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

Minimum Qualifications

• 12 years of industry experience
• 5 years functional implementation experience with customer-facing responsibilities
• 8 years of people leadership experience
• Strong client relationship building skills
• Excellent written and verbal communication skills
• Demonstrated success in a role requiring strong attention to detail, teamwork, and initiative
• Software experience, preferably in a SaaS environment
• Four-year degree or equivalent education and business experience

Additional Preferred Qualifications

• CPP, FPC, or CEBS Certification
• 5 years of isolved experience

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 7 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Hybrid - In office

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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