Senior Customer Support Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

As a BI Developer at isolved, you will be responsible for the development and administration of BI tools along with complete knowledge of the BI system. Your primary focus in this role is to convert data into meaningful and actionable insights through interactive and easy-to-understand dashboards and reports.

Core Job Duties

• Customer-focused ability to build strong internal and external customer
  relationships and deliver customer-centric solutions.
• Ability to process complex and sometimes contradictory information to solve
  problems effectively.
• Developing and delivering information that conveys a clear understanding of the
  needs of different audiences.
• Establishes effective partnerships and works collaboratively with others to meet
  shared objectives.
• Takes on new opportunities enthusiastically, apply efficiency to tasks and keeps our
  customers' experience in mind.
• Creates new and better ways for the organization to support our clients.
• Maintains a high rate of isolved client retention through superior customer service.
• Responds accurately to a large volume of support calls and emails in a timely manner
  with a high degree of professionalism.
• Serves as an escalation point for clients and participants as standard operating
  procedures prescribe.
• Accurately documents all communications and completes all assigned processing
  tasks.
• Participates in customer service training related to knowledge and skill
  enhancements

Minimum Qualifications

• Strong background in data analysis, database management, and BI technologies
• Expert understanding of Power BI and time intelligence
• Ability to write and execute DAX measures, queries, and functions in Power BI
• Understand business requirements in the BI context and design to convert data into meaningful insights
• Understanding the theory of visual design
• Understanding of the testing and validation process of Power BI reports
• Expert understanding of Tableau, Domo, and other BI software tools
• Excellent analytical and problem solving skills

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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