Reference/ Reputation Manager

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The Reference/Reputation Manager will work closely with the Senior Marketing Advocacy Manager, customer and partner success teams, and sales to recruit and retain customer and partner advocates in this role. Advocates serve as critical references in sales engagements, analyst evaluations, peer reviews and marketing efforts. Establishing and elevating the voice of the customer and the voice of the partner through the People Heroes program is central to organizational goals. You will help leverage the existing advocacy program and online communities to ensure both advocates and advocate requests are perfectly matched (e.g., sales references, analyst evaluation references, case studies, speaking opportunities). The Reference and Reputation Manager will also play a vital role in isolved's online reputation through management of peer-review sites like G2, Trust Radius, SoftwareReviews, Software Advice and more. This role will not only secure third-party validation of isolved's story through positive customer reviews and top-rated badges but also ensure a consistent, credible and compelling brand presence across Web listings, peer- and employee-review sites and directories.

Core Job Duties

• Engaging with customers and partners to facilitate marketing team's ability to capture stories across case studies, webinars, speaking opportunities, testimonials and more
• Facilitating internal requests for customers and partners while meeting deadlines with a focus on sales references
• Building relationships with customers and partners and recruiting and retaining advocates
• Collaborating with sales to ensure program advocates can support sales opportunities based on pipeline
• Collaborating with various teams to outline strategies and assets needed for product listings, company listings and search engine listings
• Helping with the imminent launch of a partner advocacy program and community
• Finding, claiming and updating all listing, directory, profile and web listings of isolved
• Supporting in-person customer and partner events as needed
• Proactively reporting on number of badges, average ratings, sales pipeline with reference requests/influence
• Assisting with online communities as needed

Minimum Qualifications

• Can-do, positive attitude is an absolute must
• At least 3-5 years proven experience in advocacy and reference management
• Understanding of the B2B SaaS space (but experience in B2B is highly preferred)
• Ability to work in a fast-paced, high-change environment
• Digital marketing managers will be highly considered
• Knack for collaborating with multiple stakeholders
• Willing to accept and adapt to feedback
• Good communication and collaboration skills
• Creativity and passion for finding new ways to repurpose customer reviews
• Capable of writing profiles and marketing materials clearly and without errors
• Experience with listing management and SEO best practices
• Both creative and data driven
• Adherence to strict deadlines
• Impeccable project management skills
• Self-starter, team player
• Can effectively manage multiple ongoing assignments in a fast-paced, fluid environment
• HCM experience is a big bonus
• Sugar CRM experience is a big bonus

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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