Quality Assurance Manager

Quality Assurance Manager

Our mission is to help people exceed their goals through transformational employee experience – and we practice what we preach. In fact, isolved has been recognized as a Great Place to Work-Certified ™ company, which is an achievement that was validated through our own employee feedback. We believe that when you have a healthy culture, you move from a company to a team – and teamwork is one of our core values. In every department throughout the organization, our people go above and beyond to support each other because when one person wins, we all win. As part of the isolved team, you will be equipped with the tools and resources needed to help you excel in your career – including professional development opportunities, amazing benefits and a welcoming workplace where you will experience a true sense of belonging.

Quality Assurance Manager

The Quality Assurance (QA) Manager will oversee activities of the quality assurance department within the Development organization. This includes staffing, developing, implementing, and maintaining a system of quality and reliability testing for isolved's products throughout the software development lifecycle.

Principal Responsibilities

• Reports to Director of QA
• Hires and trains quality assurance staff.
• Supervises QA Team leads, QA Test Engineers daily workflow and schedules of the department.
• Works with Director of QA with performance evaluations that are timely and constructive.
• Develops, implements, and evaluates tools and operating procedures to improve existing methods of operation.
• Develop and manage QA metrics via Azure Dashboards
• Identifies and sets appropriate quality standards and parameters for products.
• Communicates quality standards and parameters to QA team, product development team, and product management team.
• Coordinates product testing processes.
• Works with Product Owners to develop project schedules and resource allocations.
• Participates in product testing.
• Works with Director in developing and managing of processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Reviews client, customer, and user feedback.
• Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Performs other duties as assigned.

Essential Requirements

• Bachelor's degree in Business, Engineering, or Computer Science.
• 5-7 years of experience in the Quality Assurance field with 3 years minimum lead or management experience required.
• Managing QA teams and processes using Agile methodology.
• Proficient with Microsoft Office, Azure Dev Ops (or other software project management tool), and other related QA testing software.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers ' who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow.

isolved offers competitive total rewards including health & welfare benefits, career development and advancement opportunities, 401k match, annual merit and pay for performance bonus eligibility and a flexible, safe work environment.

Isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, but is merely the most accurate lists for the current job. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice

Location: This position will be based in the USA (office or remote) and will require minimal travel.

Duration: This is a full time, permanent position.

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