Product Support Specialist II Jobs at isolved
Sample Product Support Specialist II Job Description
Product Support Specialist II
Why Work
- Headquarters is in Charlotte, NC
- Recently expanded to nearshore
- isolved ranked for SMB Payroll in 2023 Sapient Report
- Voted top places to work in USA 2023
Job Description
The isolved Product Support Specialist II, will play a critical role in ensuring the satisfaction and success of customers by providing top-notch support for isolved HCM ancillary products including Benefits, HR, Payroll, Talent Management and Time solutions. You will serve as a first point of contact for questions regarding product functionality and for troubleshooting errors. You will work independently and within a team environment to provide top-quality expertise and customer service to our clients. Advancement to next level in title is based on several factors, including business need.
Core Job Duties
- All essential job functions of a Product Support Specialist I, plus
- Act as a resource for Product Support Specialist I, Payroll CSRs and other stakeholders, providing guidance and support.
- Schedule meetings with clients with more complex issues to help resolve their problems.
- Assist in creating documentation for internal and external stakeholders to develop a more complete understanding of Isolved.
Minimum Qualifications
- Typically requires a minimum of 2-5 years' experience in Customer Service/Support, an intermediate understanding of the general functionality of isolved People Cloud with an advanced knowledge in 2-3 product areas of the system. Or equivalent combination of experience and education.
- Bachelor's Degree
- Proven track record of working in customer facing role.
- Excellent presentation and written communication and interpersonal skills.
About isolved
isolved is an employee experience leader, providing intuitive, people-first Human Capital Management (HCM) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
Current Openings for Product Support Specialist II Jobs at isolved
Sorry, we have no current job openings.
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.