Payroll Specialist

Summary:  The Payroll Specialist I, II, and III will support, process and assist customers with their payrolls and payroll questions. Advancement to levels II & III are determined based on knowledge & skill set.  With each increased level comes increased clients & client support on more complicated payroll issues.  You will also be expected to mentor & train other Payroll Specialist's as you advance to another level.

 Essential Duties:  Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Perform data entry/extraction utilizing various software: Pay Breeze, I-Channel, Bureau Ops, Fed Ex, UPS, HKPay, iSolved, XCM, Adobe
• Answer customer calls in a timely, positive manner at basic level
• Provides high level of customer service and communication via telephone, email and face-to-face client contact.
• Maintain knowledge of basics of Payroll (Keying, Checking, Analyzing)
• Maintain knowledge of HK & Industry Lingo
• Blue Sheets, Email Inbox, Payroll Inbox
• Seal Checks & Assemble Reports
• Assist and advise customers in the utilization of software
• Process client payrolls accurately and to the client's specifications
• Provide ongoing mentoring/training of Payroll Specialist I and II (Payroll Specialist III only)
• Handle the most challenging clients (Payroll Specialist III only)
• Maintain total confidentiality with client payroll information
• Work toward continuous quality improvement
• Stay current with changing technology, including software programs
• Uphold, support and promote all company policies and procedures

Qualifications:  To perform this job successfully, the Payroll Specialist I, II, III must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required. 

Education/Experience:

• High School diploma/equivalent required, Associate's degree (A.A.) or technical school training preferred
• Six months previous related customer service experience and/or training required (Payroll Specialist I)
• Minimum 2 to 3 year's experience as a Payroll Specialist I (Payroll Specialist II) required
• Minimum 3 to 5 year's experience as a Payroll Specialist II (Payroll Specialist III) required
• Working or advanced knowledge of MS Word, Excel and Calculator
• Ability to multitask
• Ability to maintain high level of customer service

Certificates, Licenses, Registrations: None

Language Skills:

• Ability to read, and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group decisions to customers, clients, and other employees of the organization.

• Mathematical Skills:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio and percent and draw and interpret bar graphs
  •  

  Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

   

  Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing Approximately 1/3 of on-the-job time.
  • Walking Approximately 1/3 of on-the-job time.
  • Sitting Approximately between 2/3 of on-the-job time.
  • Use of hands to finger, handle or feel Approximately greater than 2/3 of on-the-job time.
  • Reaching with hands and arms Approximately between 1/3 and 2/3 of on-the-job time.
  • Climbing or balancing Approximately less than 1/3 of on-the-job time.
  • Stooping, kneeling, crouching or crawling Approximately less than 1/3 of on-the-job time.
  • Talking or hearing Approximately between 1/3 and 2/3 of on-the-job time.
  • Weight lifted/Force exerted An average of approximately up to 10 pounds, non-continuously.

  Physical demand requirements listed are primarily applied to ability to lift and move paper supply, client files, etc.

  • Vision Close vision (clear vision at 20 inches or less).
  • Travel/Driving May be required occasionally to attend client meetings, offsite training/seminars and other work related events.  May require use of personal vehicle.

   

  Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

   

  • Environmental There is little or no exposure to hazardous environmental conditions.
  • Noise Moderate (i.e. computers, printers, fax machines, etc.)

   

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