Payroll Customer Support Representative

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Payroll Customer Service Representative works within a team and is responsible for all aspects of payroll processing and quality service for our direct clients.

Core Job Duties

• Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing
• Responsible for accurate and timely preparation and submission of payrolls
• Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
• Research and resolve payroll and Human Capital Management related questions, concerns, and problems for clients in a friendly, and timely manner
• Handles a high volume of telephone and email correspondence
• Advises clients on how to fully utilize the Human Capital Management platform
• Other projects as assigned
• Shifts may be from 7 a.m. 7 p.m. local time

Minimum Qualifications

• Bachelor's degree preferred, but not required
• FPC, CPP, and/or SHRM certifications preferred but not required
• Experience in payroll and customer service with a high call volume
• Strong computer aptitude, which includes expertise with Microsoft Excel as well as experience with payroll and Human Capital Management platforms
• Ability to analyze data with particular attention to detail
• Excellent written, oral, and communication skills
• Strong customer service orientation and problem resolution skills
• Working knowledge of federal, state, and local payroll laws, wage and hour laws and best practices
• Excellent interpersonal skills

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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