Partner Support Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Partner Support Specialist provides technical support to our Certified Network Partners, both service bureaus and PEO's.

Core Job Duties

• Understand iSolved platform system configuration for both service bureaus and PEOs.
• Troubleshoot technical or configuration issues for the Certified Network Partners (CNPs).
• Address technical questions that are beyond the knowledge of the CNPs.
• Address CNP cases as they are assigned in NetSuite CRM system for issues to determine priority, resolution and possible escalation to other iSolved teams.
• Contribute to the evolution and improvement of the partner support process by providing feedback and sharing ideas that will increase partner satisfaction, drive efficiency and enhance our technical capability.
• Assist CNPs with new product release items and enhancements which may include documentation of case resolution as well as phone calls to resolve issues and establish best practices as needed

Minimum Qualifications

• Typically requires a minimum of 3 - 6 years of related experience.
• 4-year degree or equivalent business experience
• 3-5 years customer success or account management experience in a SaaS or software company
• Proven track record of working in a customer facing role
• A high level of accuracy and attention to detail
• Excellent presentation, written communication and interpersonal skills
• Experience working with, and managing stakeholders and customers
• Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
• Experience working with basic office and sales related applications such as Microsoft Office
• Experience in the HCM industry/PEO industry

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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