Participant Support Supervisor / FBA

All isolved benefits services associates contribute to a positive work environment that is solution oriented. They work within their teams while respecting the individual and treating each person they come in contact with as "the single most important person in that moment". They go to the person that can affect a change and are committed to honest and ongoing communications.

Brief statement of the purpose of this position:

Under the direction of the Executive Vice President, the Participant Support Supervisor will assist in the daily operations of the Participant Support Department. The Supervisor will provide day-to-day coaching, guidance and leadership to the Participant Support staff. The Supervisor will also assist in developing, deploying and maintaining standard operating procedures to meet the company's mission, vision and values regarding customer support.

Primary responsibilities of this position are:

1. Provide day to day direction and support to Participant Support team members, including prioritizing and organizing workloads.
2. Assist in ongoing education and training for the services provided by isolved benefits services.
3. Support staff on the processes necessary for administering services and maintaining compliance.
4. Work with staff on proper use of tools and equipment within the facility including computer applications and telecommunication systems.
5. Monitor and coach staff for development and progress against Performance Plan & Review documents.
6. Work with staff to improve understanding of duties and build relationships with internal and external customers.
7. Assist Executive Vice President and other members of management as required and performs all other job-related duties as assigned.

Job prerequisites & education

• Strong leadership and interpersonal skills, flexibility, and customer service oriented.
• Possess strong communication skills to include written, verbal, listening, and basic instructional skills.
• Keyboard and typing skills. Strong knowledge of computer software applications (i.e., Microsoft Outlook, Explorer, Word, Excel, and Powerpoint).
• Strong organization and prioritization skills
• Ability to work independently and in a team environment.
• Ability to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Previous supervisory experience preferred.
• Knowledge in dealing with Benefit Administration (i.e., COBRA, FSA, HRA, and HSA).
• High school diploma or general education degree (GED); and 2 to 4 years related experience and/or training; or equivalent combination of education and experience. Bachelors' degree preferred.

Physical demands and work environment:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear. The employee is required to use hands. Specific vision abilities required by this job include close vision for written work and PC use. The noise level is usually fairly quiet.

DISCLAIMER:

The lists under Essential Functions and Additional Responsibilities are not exhaustive, but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.

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