Participant Support Representative / FBA Jobs at isolved
Sample Participant Support Representative / FBA Job Description
Participant Support Representative / FBA
All isolved associates contribute to a positive work environment that is solution oriented. They work within their teams while respecting the individual and treating each person they come in contact with as "the single most important person in that moment". They go to the person that can affect a change and are committed to honest and ongoing communications.
BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION:
Processes claims and provides customer service via phone, fax, and e-mail. Enters data to fulfill the needs of clients and participants. Position requires access to electronic PHI.
PRIMARY RESPONSIBILITIES OF THIS POSITION:
1. Prepare claims
2. Adjudicate claims
3. Administer claims
4. Prepare and file incoming faxes
5. Substantiate debit card claims
6. Create debit card communication
7. Create pend/denial communication
8. Document customer inquiries and follow-up as needed
9. Create and update client specific notes
10. Provide client reporting as needed
11. Scanning/Indexing
12. Process any change requests regarding company and/or employee contact information (name, addresses, phone, fax, e-mail, etc.)
13. Maintain records of work completed
14. Other duties as directed by Fringe Benefits Management
EDUCATION AND EXPERIENCE:
Three to six months related experience and/or training and 2 years customer service experience
Ability to read, and interpret business communications
Ability to write business correspondence
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear. The employee is required to use hands. Specific vision abilities required by this job include close vision for written work and PC use. The noise level is usually fairly quiet.
DISCLAIMER: The lists under Essential Functions and Additional Responsibilities are not exhaustive, but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.
Current Openings for Participant Support Representative / FBA Jobs at isolved
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.