Participant Support Manager - Flexible Benefit Plans

isolved is the leading provider of COBRA, Flexible Spending Account, Health Reimbursement Arrangement, Health Savings Account, Transit, and Parking benefits administration services, Plan Documents, Notice Mailings and Enrollment & Eligibility Technology for small to medium-sized companies that require a better way to offer benefits and comply with benefits laws and regulations.

BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION

The purpose of this position the planning, organizing, directing, and coordinating all policies, initiatives, and objectives associated with the Benefits Administration (Flexible Benefits) departments in accordance with generally accepted management practices. This position is responsible for developing, implementing, and directing programs and services that are necessary to improve and enhance both internal and external customer satisfaction.

PRIMARY RESPONSIBILITIES OF THIS POSITION

Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

Provide day to day direction and support to Participant Support team members, including prioritizing and organizing workloads.

• Assist in ongoing education and training for the services provided by isolved.
• Support staff on the processes necessary for administering services and maintaining compliance.
• Work with staff on proper use of tools and equipment within the facility including computer applications and telecommunication systems.
• Monitor and coach staff for development and progress against Performance Plan & Review documents.
• Work with staff to improve understanding of duties and build relationships with internal and external customers.
• Customer Support Management as required and performs all other job-related duties as assigned.

EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION

• Bachelors degree in Human Resources or related field preferred.
• Two to four years of related experience required.

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION

• Strong leadership and interpersonal skills, flexibility, and customer service oriented.
• Possess strong communication skills to include written, verbal, listening, and basic instructional skills.
• Keyboard and typing skills. Strong knowledge of computer software applications (i.e., Microsoft Outlook, Explorer, Word, Excel, and PowerPoint).
• High-level attention to detail.
• Ability to work independently and in a team environment.
• Ability to read and interpret documents such as regulations, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.
• Ability to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Previous supervisory and management experience needed.
• Preferred previous experience and knowledge in dealing with Benefit Administration (i.e., COBRA, FSA, HRA, and HSA).
• High school diploma or general education degree (GED); and 2 to 4 years related experience and/or training; or equivalent combination of education and experience. Bachelors' degree preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Normal working conditions require normal to close concentration, visual attention, manual dexterity, sitting at a desk and working on a computer. Lifting requirements less than 10 pounds. Moderate noise.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

isolved provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The company takes affirmative action to ensure that applicants and employees are treated during the application process and post hiring employment without regard to any of these characteristics. Discrimination of any type is not tolerated.

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