Optimization Specialist Jobs at isolved
Sample Optimization Specialist Job Description
Optimization Specialist
Summary/objective
The Optimization Specialist (OS) is a key player supporting the experience of customers on their isolved journey. They are focused on a customer's ongoing success by working to support the Customer Success Optimization Team offering services that solve a wide range of challenges and issues, to increase net retention, improve customer satisfaction, and grow customer advocacy. Customer Success Optimization Specialists play an integral role in working with small business customers to triage issues to refer them to the Optimization Consultants.
Core Job Duties
- Maintain strong industry and product knowledge
- Work with customers to drive retention through billing and concession discussions
- Works at direction of Directors Customer Success and Customer Success Optimization Consultants to triage issues and support optimization initiatives
- Provide customers with industry best practices
- Ability to assess customer opportunities as match for optimization
- Assist in tracking customer optimization projects
- Coordinate with Customer Success Managers during projects to ensure customer satisfaction
- Create and maintain strong relationships with internal stakeholders
- Analytical and problem-solving skills
- May participate in acquisition special projects to communicate details for isolved initiatives related to M&A
- Excellent communication, organization, and interpersonal skills
- Functions as the voice of the customer and provides objective internal feedback on how isolved can better serve our customers
- Other projects as assigned
Current Openings for Optimization Specialist Jobs at isolved
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.