Optimization Consultant

Job Description

Optimization Consultant

Job Leveling  

P2 

Summary/objective

The Optimization Consultant (OC) is a key player supporting the experience of customers on their isolved journey. They are focused on a customer's ongoing success by offering services that solve a wide range of challenges and issues, to increase net retention, improve customer satisfaction, and grow customer advocacy. The Customer Success Optimization Consultant is measured on the retention of their customer project base and encouraging advocacy and product/ service expansion. Customer Success Optimization Consultants play an integral role in formulating customer-centric projects and strategies that support sustainable growth and assist customers with achieving their business goals.

Core Job Duties

• Subject matter expert (SME) and isolved product consultant

• Ability to rebuild, update or create system functionality based on customer needs

• Maintain strong industry and product knowledge

• Ability to perform product overviews and training

• Provide customers with industry best practices

• Lead customer consultation meetings

• Ability to assess customer opportunities as match for optimization

• Serve as project manager for customer optimizations

• Create and maintain statements of work and project plans

• Coordinate with Customer Success Managers during projects to ensure customer satisfaction

• Leverages available product learning resources and other SMEs to maintain a high degree of knowledge on the features and functionality of isolved to advise on areas of opportunity for adoption and expansion

• Create and maintain strong relationships with internal stakeholders

• Analytical and problem-solving skills

• Excellent communication, organization, and interpersonal skills

• Functions as the voice of the customer and provides objective internal feedback on how isolved can better serve our customers

• Other projects as assigned 

Job Complexity

Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues.

Interaction

Works on moderate scope problems where analysis of situations or data requires a review of various factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Supervision

Normally receives general instructions on routine work, and detailed instructions on new projects or assignments.

Experience

Typically requires a bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work

experience.

Scope

N/A

Discretion

N/A

Minimum Qualifications

•   Strong analytical and problem-solving skills.

• Proficiency in data analysis and statistical methodologies.

• Excellent communication and presentation skills.

• Familiarity with software and system optimization techniques.

• Provide expertise on isolved products and solutions.

• Act as a trusted advisor to clients, offering insights and recommendations.

• Maintain strong industry knowledge to stay updated with the latest trends and best practices.

• Coordinate with various teams and stakeholders to achieve project goals.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. 

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

Internal Job Title

Optimization Consultant

Current Openings for Optimization Consultant Jobs at isolved