Operations Project Manager

Summary/objective

The Operations Project Manager plays a key leadership role within the Central Operations department, serving as a subject matter expert and strategic partner to both the Sr. Director of Operations and the broader team (Operations Analysts and Production). This role is designed as a natural progression for high-performing team leads, offering expanded responsibility in project management, compliance oversight, and operational excellence. The Operations Project Manager leads acquisition projects, audits, and year-end initiatives, delegates project components to team members, and ensures timely and accurate execution projects. They are a trusted resource and role model, providing guidance, clarity, and support across the team.

Core Job Duties

Project Leadership & Delegation

• Coordinate multi departmental communications regarding year-end functions, ensuring timely and accurate execution.
• Delegate project components to team members and oversee progress to ensure deliverables are met within scope and timeline.
• Facilitate team meetings to guide project execution and resolve roadblocks.

Subject Matter Expertise

• Serve as the go-to expert on various operations topics including year-end operations, shipping billing, new hire reporting, and M&A Projects.
• Provide clarification and support to team members, acting as a mentor and resource for complex issues.

Compliance & Audit Oversight

• Oversee SOC audit processes and ensure department compliance with internal controls.
• Maintain service bureau setups.
• Ensure all processes align across all locations.

Operational Excellence

• Calculate and report department metrics monthly, quarterly, and annually.
• Create and maintain SOPs for assigned tasks and ensure documentation is current and accessible.
• Monitor and manage project workflows and action item completion.

Strategic Support

• Partner with the Sr. Director of Operations and team on special projects and initiatives.
• Identify opportunities for process improvement and contribute to department-wide enhancements.

Job Complexity

Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.

Interactions

methods, and staffing. In some instances, this manager may have subordinate supervisors.

Experience

Establishes operational objectives and work plans, and delegates assignments to subordinates. Senior management reviews objectives to determine success of operation. Involved in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effect. Leads hiring efforts for their team and determines headcount.

Discretion

Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

Minimum Qualifications

• A bachelor's degree in accounting, business administration, or logistics
• Highly organized, must have attention to detail, and meet critical deadlines.
• Analytical with strong problem-solving abilities and creative resolution skills
• Strong interpersonal communication skills (both written and verbal) to interface effectively with individuals at various levels
• Ability to work well under pressure.
• Self-motivated, with the ability to work on multiple projects in a fast-paced environment. Strong Microsoft Office program experience, including Excel and Word.
• A strong product, service and technical tax background

Additional Preferred Qualifications

• Customer Focused: Ability to build strong internal and external customer relationships and deliver customer-centric solutions.
• Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
• Accountable: Being answerable for your actions and owning commitments.
• Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
• Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
• Quality Results Focused: Takes on new opportunities with enthusiasm, apply efficiency to tasks and keeps our customers' experience in mind.
• Cultivates Innovation: Creates new and better ways for the organization to be successful. Drives Engagement: Creating a climate where people are motivated to do their best and help the company succeed.
• Business Acumen: Applies knowledge of business and the marketplace to advance the organization's goals.
• Optimizes Diverse talent: Develops a variety of people to meet their career goals and the organization's goals.
• Strategic Mindset: Sees ahead to future possibilities and translating them into breakthrough strategies.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people to develop effective relationships.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 15% of domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt Salaried

Location

Remote

Internal Job Title

Operations Project Manager

Effective Date

11/5/2025

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