Operations Engineer II

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Operations Engineer II role oversees maintenance, hardware and software upgrades, and repairs of network issues, and infrastructure, including cloud and on-prem hosted environments. Candidates will provide creative solutions in close collaboration with key business & technology partners, develop and implement new processes to prevent future maintenance needs, and employ continual improvement processes to identify areas of improvement and streamlining. A vital technical position, and our ideal candidate has at least three years of professional experience in a role related to information technology and operations. Candidates should have experience with ITIL / ITSM servicing and understand the tiered servicing, support, and delivery methodologies.

Core Job Duties

• Delivery and Implementation Support across multiple on-prem and cloud environments • Have ITIL / ITSM servicing process experience • Develop and provide technical review of proposed design and architectural solutions
• Implement and support Cloud compute Infrastructure (including installation, configuration, upgrade, patching, and maintenance & monitoring)
• Analyzes, defines, and documents requirements for data, workflow, logical processes, cloud hosting, hardware and operating system environment, interfaces with other systems, internal and external checks, controls, and outputs using standard development methodology
• Evaluates compliance with the organization's technology standards
• Support, document, and execute on migrations and upgrades in support of platform asset lifecycle management
• Assist in scoping, simulating, and performing disaster recovery-related exercises
• Create and maintain appropriate documentation to ensure others can successfully support customer infrastructures • Participate in team cross-training, knowledge transfer and best practice dissemination
• Serve as an escalation point for technical problems in a tiered support setting
• Troubleshoot difficult problems and recommend appropriate actions, enlisting peer and vendor support as needed
• Aid cross-functional support of Azure, AWS, Linux, and other technologies for performance troubleshooting and optimization
• Demonstrate an ability to communicate to both the technical and management teams in an effective manner
• Provide current state analysis and future state recommendations of customer technical environment Managing multisite network technologies (Router, Firewall, Switch and Load Balancer technologies) • Data Protection (Configuration, Datasets, Schedules, and Retention Policies)
• Storage (Storage Architecture, Capacity Management, Change and Configuration Management)

Minimum Qualifications

• Expert knowledge and experience administering servers in domain environment including installing, troubleshooting, and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, auditing event logs. MCTS or MCITP Certification a plus.
• Experience with VMware and vSphere Infrastructure, solid understanding of virtualization concepts.
• Knowledge and experience with Windows 10, Server 2012R2/16, Microsoft Office, Exchange
• Strong attention to detail and strong problem-solving skills. Additional Preferred Qualifications
• Bachelor's Degree (BS) in computer science and/or related experience
• 5-7 years of experience • Network administration experience (LAN/WAN connectivity, network architecture, network security concepts, firewall administration, remote connectivity (VPN), subnetting, wireless networking, managed switches, QoS, VLANs, TCP/IP concepts).
• Experience with MS SQL Server administration and SQL language a plus.
• Experience with network and systems monitoring tools such as Solarwinds a plus.
• Experience with Linux a plus.
• Experience with cloud-based backup methods and tools.
• SAN technology experience, iscsi and fc knowledge.
• Experience working with third party hosting services
• Customer service focus and communication skills a must
• Ability to quickly assess problems and execute a viable plan of action
• Strong communication skills (oral and written) required

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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