isolved

Network System Level Specialist Jobs at isolved

Network System Level Specialist Jobs at isolved

Sample Network System Level Specialist Job Description

Network System Level Specialist

Isolved Network

System Level Specialist


About isolved

Isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow.


The isolved Network is the fastest growing business within isolved with over 100 Certified Network Partners across the United States and nearly 2 million end users. Network partners represent our company's most strategic set of accounts are significant drivers of growth.


System Level Specialist

The System Level Specialist is responsible for the following:


  • Understanding of the isolved platform system configuration for Certified Network Partners (CNPs), both service bureaus and PEOs, to assist new partners through the isolved onboarding process. This includes gathering requirements and ensuring the partners' isolved environment is configured accurately according to their business needs.
  • Working within a designated project plan to ensure project deliverables and partner launch dates are met.
  • Working in conjunction with the Project Manager to review and update project plan action items to ensure CNP needs are delivered through an integrated implementation approach.
  • Monitoring the enablement process for potential issues and escalate as needed to ensure the CNPs needs are met and the project plan schedule is maintained.
  • Working on provisioning system level technical items for CNP, such as NACHA bank file(s) set up, new hire reporting files, adding partner level notifications to ensure isolved is configured based on the CNP needs.
  • Troubleshoot system level and client level technical or configuration issues for the CNPs.
  • Support the CNP related to system level items, such as billing, taxes, system calculations, and ensuring understanding of security access within the system.
  • Address technical questions of the CNPs after their classroom training and as they begin their client migration process.
  • Provide training and understanding to the CNP of the intricate details of configuring system level tables, client level tables and employee level tables and how they relate to each other.
  • Make recommendations, be consultative, guide the CNP on best practices that maximize value and their return on investment
  • Simultaneously handle several CNP project plans in various stages and ensure timeliness are being met to provide the CNP with a positive onboarding experience.
  • Contribute to the evolution and improvement of the CNP enablement process by providing feedback and sharing ideas that will increase partner satisfaction, drive efficiency and enhance the enablement process.

Education and Experience needed for this position

  • 4 year degree or equivalent business experience
  • 2+ years software implementation experience, preferably in a SaaS environment
  • Experience in the HCM industry/PEO industry is a plus but not a requirement
  • Proven track record of working in a customer facing role

Skills and Qualifications required for this position

  • Demonstrated functional business process knowledge related to payroll services
  • Demonstrated strong technical aptitude and capabilities
  • Basic understanding of banking and NACHA files
  • Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
  • Demonstrated passion for delivering an outstanding customer experience
  • Excellent presentation, written communication and interpersonal skills
  • Flexible approach, ability to adapt quickly and operate effectively with a dynamic, growth-oriented company
  • Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude



Isolved offers competitive total rewards including health & welfare benefits, career development and advancement opportunities, 401k match, annual merit and pay for performance bonus eligibility and a flexible, safe work environment.


Isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.


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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.

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