Network Implementation Consultant

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

Core Job Duties

• Understanding of the isolved platform system configuration for Certified Network Partners (CNPs), both service bureaus and PEOs, to assist new partners through the isolved onboarding process, which includes gathering requirements and ensuring the partners' isolved environment is configured accurately according to their business needs.
• Work within a designated project plan to ensure project deliverables and partner launch dates are met.
• Work in conjunction with the Implementation Project Manager to review and update project plan action items to ensure CNP needs are delivered through an integrated implementation approach.

• Monitor the implementation process for potential issues and escalate as needed to ensure the CNPs needs are met and the project plan schedule is maintained.
• Troubleshoot technical or configuration issues for the CNPs.
• Address technical questions of the CNPs after their system training and as they begin their client migration and onboarding process.
• Establish regular working sessions with CNPs to assist them in the migration of clients to gain an expertise of the isolved platform and become self-sufficient prior to transitioning to Partner Support.
• Ensure that CNPs are successful by working with CNP Subject Matter Experts to successfully integrate all functionality of the software

• Make recommendations, be consultative, guide the CNP on best practices that maximize value and their return on investment
• Simultaneously handle several CNP project plans in various stages and ensure timelines are being met to provide the CNP with a positive onboarding experience.
• Contribute to the evolution and improvement of the CNP implementation process by providing feedback and sharing ideas that will increase partner satisfaction, drive efficiency and enhance the implementation process.

Minimum Qualifications

• Associates degree or equivalent business experience
• 2+ years software implementation experience, preferably in a SaaS environment
• Experience in the HCM industry/PEO industry is a plus but not a requirement
• Proven track record of working in a customer facing role
• Demonstrated functional business process knowledge related to payroll services
• Demonstrated strong technical aptitude and capabilities
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience
• Excellent presentation, written communication and interpersonal skills
• A high level of accuracy and attention to detail is required
• Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
• Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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