Nearshore Data Analyst

Data Analyst

Job Level: S3

Summary/objective

The Data Analyst will be responsible for gathering, analyzing, and interpreting complex data sets to help drive business decisions. The ideal candidate will have a strong proficiency in Power BI and advanced Excel, along with a B1 level English proficiency.

Essential Job Functions

• Collect, clean, and interpret data to identify trends and patterns.
• Develop, maintain, and optimize reports and dashboards using Power BI.
• Perform advanced data analysis using Excel, including pivot tables, VLOOKUP, and complex formulas.
• Collaborate with various departments to understand their data needs and provide insights.
• Present findings and recommendations to stakeholders in a clear and concise manner.
• Ensure data accuracy and integrity.
• Continuously seek ways to improve data collection and analysis processes. Job Complexity
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks Interaction
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Supervision

• Normally receives little instruction on daily work, general instructions on newly introduced assignments. Routine assignments are performed independently unless problems occur.

Experience

• Typically requires a minimum of 3 - 6 years of related experience.

Scope

• N/A

Discretion

• N/A

Minimum Qualifications

• Bachelor's degree in a related field preferred, but not required
• Minimum two years' experience as a Data Analyst or in a similar role with the ability to create reports using varied source documents that help identify issues/gaps.
• Power BI, excel, MS Office Suite experience in a customer support/call center or retail supporting environment
• Advanced proficiency in Power BI and Excel
• Strong analytical and problem-solving skills
• Familiarity with data visualization techniques and tools
• Excellent communication skills and the ability to work collaboratively.
• Attention to detail and a high level of accuracy.
• Experience in supporting a Customer Service environment
• Proficient with MS Office Suite and related program software

Core Competencies

• Customer Focused: Ability to build strong internal and external customer relationships and deliver customer-centric solutions.
• Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
• Accountable: Being answerable for your actions and owning up to commitments.
• Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
• Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
• Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.

Affirmative Action/EEO statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Physical Demands: Prolonged periods of sitting at a desk and working at a computer.

Travel Required: None.

Work Authorization: Position can be filled stateside or nearshore.

FLSA Classification: Exempt

Effective Date: 6/19/202

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