Migration Specialist

iSolved HCM is an industry-leading Human Capital Management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer. We transform the way our customers manage their most import asset their people.

BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION

Migration Specialists work specifically with upgrading clients from competitor or acquired software to our iSolved HCM software.  This position is expected to utilize existing tools and software to successfully map a client's profile and setup from their existing software to our iSolved software.  Upon completing the mapping, the Migration Specialist will balance earning/tax/deduction totals from the original platform to the iSolved platform to identify potential issues and to ensure 100% accuracy. This position will exist in a team environment including close alignment with an Upgrade Specialist whom will, working with the Migration Specialist, manage client contact and expectations.  Migration Specialists are expected to take initiative, understand business and technical objectives of successful client migration, assist the Upgrade Specialists in managing client expectations, and transitioning the client to a successful conversion.

PRIMARY RESPONSIBILITIES OF THIS POSITION

1. Engage directly with clients in aligning and mapping the design of the client's existing software to the iSolved solution specific for the clients success
2. Utilize a migration tool to extract and import data from the original software to the iSolved platform.
3. Track, update, and manage tasks to ensure commitments and critical deadlines are being met timely
4. Accurately map/translate and balance client earnings, taxes, and deductions
5. Anticipate clients current and future needs and identify issues proactively
6. Coordinate schedule and tasks with Upgrade Specialist
7. Work and collaborate successfully in a team environment
8. Contact client's as required and necessary to achieve desired outcomes and to ensure client understanding and satisfaction
9. Ensure client satisfaction and a smooth transition to Customer Support
10. Provide technical assistance when necessary
11. Participate in other projects as assigned by the Project Coordinator and Director

 EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION

• A degree in a technical discipline or equivalent functional expertise
• Excellent organizational and communication skills
• A strong product, service and technical background
• Proven customer service skills
• Highly organized, able to multi-task and work with others etc.
• Minimum 2 year experience in subject matter area of expertise

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION

• Ability to present solutions to clients, manage client expectations, and implement and deliver solutions
• World class, interpersonal verbal & written communication skills
• Strong organization skills
• High standard for solution quality
• Highly collaborative
• Proactive
• Analytical and problem solving skills
• Nimble thinker who can be successful in a fast-paced environment
• Ability to self-manage and independently deliver solutions
• Excellent time management and prioritization skills
• Experience in the HCM industry strongly desired

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Normal working conditions require normal to close concentration, visual attention and manual dexterity. Lifting requirements less than 10 pounds. Moderate noise. Minimal travel required (5-10%).

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