Migration Quality Specialist

Job Description

Quality Specialist

Summary/objective

The Quality Specialist will be responsible for validating customers migrating from legacy systems to the isolved solution. As process experts, they will validate the migration activities, isolved system configuration and balancing documents are accurate and correct to ensure the next payroll can be run accurately. The Quality Specialist will serve as the key point of contact for Migration Associates and will provide training, coaching and feedback on errors and train on repetitive errors.

Essential Job Functions

• Facilitating client communication
• Acting as a liaison between clients and customer support
• Assessing accounts to prioritize clients and gather pre-processing information
• Overseeing task completion
• Ensuring accurate processing of balances
• Timely completion of Dynamics 365 tasks
• Conducting full validations to ensure accurate payroll processing
• Addressing and managing inquiries through troubleshooting and migration validation
• Leading meetings
• Developing supplementary training programs
• Developing and enhancing additional resources

Job Complexity

• As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.

Interaction

• Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.

Supervision

• Acts independently to determine methods and procedures on new assignments. Exercises initiative and judgement in completing recurring Often acts as a facilitator and team leader.

Experience

• Typically requires a minimum of 6+ years of related

Scope

• N/A

Discretion

• N/A

Minimum Qualifications

• Functional payroll implementation experience (min 3 years)
• Passion for customer satisfaction
• Fluent English
• Technical understanding and capabilities
• Attention to detail, teamwork, initiative driven
• Four-year degree or equivalent education and business experience
• Excellent written and verbal skills

Core Competencies

• Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions.
• Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
• Accountable: Being answerable for your actions and owning up to
• Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
• Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
• Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind.
• Cultivates Innovation: Creates new and better ways for the organization to be

Affirmative Action/EEO statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Physical Demands: Prolonged periods of sitting at a desk and working at a computer. Must be able to lift up to 7 pounds.

Travel Required: Yes, may be required.

Work Authorization: Employee must be legally authorized to work in the United States.

FLSA Classification: Non-Exempt

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