Marketing Operations Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description The isolved Marketing Operations Specialist is responsible for assisting in supporting the day-to-day function of the Marketing department, reporting to the Sr. Digital Marketing Manager. We are seeking an enthusiastic candidate with fresh ideas and strong, proven organizational skills. This role is critical to the smooth operation of the Marketing team assisting in attainment of goals and the long-term growth of the company. Applicants should have proven project management and organizational skills, as well as an understanding of marketing and promotional techniques. The ideal candidate would undertake tasks to ensure the functionality and coordination of operational activities. This role will facilitate behind-the-scenes marketing activities to ensure processes are running smoothly and campaigns reach their goals.

Core Job Duties

• Identifying and creating new opportunities with the Marketing team.
• Responsible for supporting the business units in their lead processing needs. This includes list management, lead routing and any other processes needed to ensure proper lead flow.
• Develop, maintain, and update comprehensive project files as well as documentation like instructions, charts, logging and tracking etc.
• Facilitating change requests and updates to ensure that all parties are informed of the impacts on schedule and budget in a timely manner.
• Coordinating and overseeing team best practices and trainings, including updating any materials needed to enable successful implementation and use of Marketing systems.
• Assist with delegating customer/partner requests to support as needed some data entry required.
• Updating Marketing Resources system accounts details, contacts and contracts.
• Foster and maintain positive working relationships with all stakeholders to support and meet defined goals.
• Establish methods to track team systems and gather feedback. Develop and maintain historical data and information for analysis. Preparing weekly reports/reconciliation.

Minimum Qualifications

• A bachelor's degree or master's degree in a related field preferred or, 0-3 years of experience in marketing or similar field
• Knowledge of the following systems a plus: Asana, Outlook, Microsoft Office, HubSpot etc.
• Ability to manage projects of various sizes and see them through to completion in a timely manner.
• Excellent organizational, prioritization, and decision-making skills
• Good communication, interpersonal skills team player
• Excellent customer-service and problem-solving skills, resourceful
• Ability to work independently and with a team.
• Capacity to work under strict deadlines, maintaining confidentiality and discretion.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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