Manager, Strategic Relationships

Job Description

Manager, Strategic Relationships

Job Level

M3

Summary/objective

We are seeking a motivated and results-driven Client Re-Engagement Manager, to focus on

win-back of former customers. This role is critical in re-engaging lost business, driving

revenue growth, and increasing customer lifetime value. The ideal candidate will possess a

strong sales acumen, a deep understanding of competitive intelligence, and exceptional

organizational skills. With a narrowed focus on prospecting, qualifying leads, and closing

deals, this role will play a pivotal part in regaining market share.

Core Job Duties

• Team Leadership: Provide mentorship, guidance, and support to two newer team members, helping them develop their skills and achieve their professional goals. - Conduct regular one-on-one meetings to assess progress, address challenges, and provide constructive feedback. - Foster a collaborative and positive team environment that encourages open communication and continuous improvement.
• Client Relationship Management: Manage a smaller book of business with a focus on client retention and upselling opportunities. - Build and maintain strong, long-lasting client relationships, serving as the primary point of contact for assigned accounts. - Identify and pursue opportunities to upsell additional products or services that align with client needs and objectives. -Monitor client satisfaction and proactively address any issues to ensure a high level of service delivery.
• Project Management: Lead and manage a specific project designed to improve team efficiency, processes, or client outcomes. - Develop project plans, set timelines, and coordinate resources to ensure successful project execution. - Collaborate with team members and stakeholders to gather requirements, provide updates, and ensure alignment with project goals. -Track project progress, identify potential risks, and implement solutions to keep the project on schedule and within scope.

Job Complexity

Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements; may have budget responsibilities.

Interaction

Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team.

Supervision

Directs and controls the activities of a broad functional area, typically through several department managers within the company. Strong understanding of people management strategies and how to develop leaders in their function to be successful. Builds and supports high functioning, motivated teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

Experience

Typically requires a Bachelor's degree and 5-8 years of direct experience, with 3+ years of management experience.

Scope

Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).

Discretion

Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the organization.

Minimum Qualifications

• Proven relationship-building abilities
• Ability to analyze data with particular attention to detail, prioritize effectively, and execute with a high degree of quality in a fast-paced and changing environment
• Leverages project management techniques to coordinate across various internal teams to ensure success for your clients
• Ability to learn our technology quickly and continue to keep your knowledge up to date
• Excellent written, oral, and presentation communication skills

Preferred Qualifications

• Ability to thrive in dynamic customer-facing interactions and harness your problem-resolution skills to handle difficult customer conversations
• Ability to confidently negotiate renewals and speak to company billing and pricing
• Strong computer literacy, which includes expertise with Microsoft Oice Suite (Outlook, Excel & PowerPoint) as well as experience with payroll and HCM software
• Proven ability to collaborate and build strong relationships with customers, especially at the leadership level, and engage across corporate functions (i.e. Sales, Implementation, Marketing, Customer Support, Product, etc.)
• Bias for action and sound instincts on resolving issues effectively. Be inquisitive and like researching to solve problems and identify solutions
• Possesses intellectual curiosity
• Highly motivated and collaborative
• Highly organized with exceptional follow-through
• Ability to manage a book of business as an individual contributor
• Capacity to work under strict deadlines, maintaining confidentiality and discretion
• Ability to multi-task effectively in a fast-paced environment
• Proven experience in client relationship management, preferably in a role that included sales or account management responsibilities

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

Internal Job Title

Manager, Strategic Relationships

Effective Date

02/03/2025

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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