Manager, Implementation

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Manager, Implementation will provide oversight and direction of both the network project team members as well as any new Certified Network Partners (CNP) assigned to their team to ensure a successful implementation to the isolved platform by meeting project deliverables and CNP launch dates

Core Job Duties

• Manage a project team that is responsible for ensuring a successful Certified Network Partner (CNP) implementation to the isolved platform by meeting project deliverables and CNP launch dates
• Develop and maintain implementation project plans using Smart Sheets and ensure CNP projects are delivered on time to align to partner's priorities
• Organize and lead weekly meetings with internal project team to review and update project plans, review action items, mitigate any blockers and driving project to meet target milestone dates
• Make recommendations, be consultative and lead the adoption of the isolved solution, guide the project team and partner on best practices that maximize value and their return on investment
• Mentor project team by assisting with problem resolution and researching alternative solutions as necessary to build knowledge and depth
• Ensure project team cross training is conducted to ensure skill sets are at a level consistent with their role
• Regular communication and collaboration with departmental executives and stakeholders to apprise them of project status and any blockers prohibiting progress
• Ultimately responsible for CNP satisfaction and a smooth transition to Partner Support

Minimum Qualifications

• 4-year degree, or equivalent business experience
• 5+ years customer success or project management experience in a SaaS or software company with an emphasis in the HCM/PEO industry
• Proven track record of working in a customer facing role
• Ability to manage and develop a team that delivers a best-in-class customer onboarding experience
• Demonstrated strong technical aptitude and capabilities
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Excellent presentation, written communication, and interpersonal skills
• A high level of accuracy and attention to detail
• Ability to hold team accountable for timely deliverables
• Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
• Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude
• Experience in the HCM industry/PEO industry is a plus but not a requirement
• FCP or CPP certification
• Typically requires a Bachelor's degree and a minimum of 2-3 years of direct experience, with 1+ year of management experience.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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