Manager, Outbound Business Development

Job Description

Manager, Outbound Business Development

M3

Summary/objective

The Manager of Outbound Business Development plays a critical leadership role in isolved's go-to-market engine, leading a high-performing team focused on outbound prospecting and opportunity creation. This role is responsible for driving appointment-setting activity, refining outbound strategy, and coaching representatives to effectively identify and engage new prospective customers.

As part of one of the fastest-growing and most dynamic groups within the organization, the Outbound Business Development team is central to isolved's growth strategy. This leader will work cross-functionally with Sales, Marketing, and Enablement to ensure outbound efforts are scalable, targeted, and aligned to revenue goals. The Manager will foster a culture of accountability, continuous learning, and performance excellence, ensuring team members are set up for success in both current roles and future career progression.

Core Job Duties

• Lead and manage the daily operations of the Outbound Business Development team, ensuring consistent outreach activity and quality engagement with prospects
• Provide regular coaching and development to team members, focused on messaging, call technique, performance metrics, and pipeline contribution
• Reinforce CRM best practices, lead management processes, and data hygiene to ensure accurate tracking and visibility into prospecting efforts
• Support team members in crafting personalized outreach strategies and leveraging research to initiate meaningful conversations
• Train and guide the team on how to identify prospect needs and align isolved's value proposition to those challenges
• Oversee the handoff process from Business Development to Sales, ensuring timely, well-qualified meetings with appropriate context
• Partner closely with Sales Leadership to align outbound efforts with territory and funnel goals, driving collaboration across the pipeline lifecycle
• Share feedback and insights with Sales and Marketing to improve lead quality, targeting, and overall outbound strategy
• Identify new channels, tools, or tactics to optimize outbound productivity and improve conversion
• Encourage the development of strong professional networks among the team to support long-term pipeline growth and brand presence

Job Complexity

Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements; may

have budget responsibilities.

Interaction

Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a

cooperative effort among members of a project team.

Supervision

Understands people management practices, particularly around professional development. Actively learning how to handle difficult management situations. Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods, and staffing. In some instances, this manager may be responsible for a functional area and not have any subordinate employees.

Experience

Typically requires a Bachelor's degree and 5-8 years of direct experience, with 3+ years of management experience.

Scope

Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).

Discretion

Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the organization.

Minimum Qualifications

• 5+ years of experience in business development or call center environments, including prior leadership or mentorship responsibilities
• Proven success in managing and coaching early-career sales or business development professionals
• Strong interpersonal, verbal, and written communication skills, with an emphasis on active listening and consultative engagement
• Experience working within a structured lead management process, including use of CRM and sales enablement platforms
• Understanding of B2B sales motion and ability to support team members in mapping prospect challenges to solutions
• Ability to prioritize, adapt quickly to change, and drive momentum in a fast-paced environment
• Strong business acumen and interest in technology, the HCM industry, and emerging sales strategies
• Bachelor's degree or equivalent applicable experience

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Charlotte, NC (On-Site)

Effective Date

07/02/2025

Internal Job Title

Manager, Outbound Business Development

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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