Manager, Outbound Business Development

Job Description

Manager, Outbound Business Development

M5

Summary/objective

As one of the fastest growing and dynamic groups within the company today, isolved Business Development is at the vanguard of our Sales & Marketing demand generation activities, helping to find and develop opportunities at scale. Our representatives are passionate about getting results that not only ensure revenue success but also support our brand and market penetration goals. We're creating a strong and winning team grounded in a culture that embraces deep and on-going education, and with ample opportunity for career development and advancement. With a diverse business model that includes introducing new customers and partners, we're enabling our inbound lead follow-up and outbound intent prospecting teams with sophisticated tools, techniques, and leading-edge technology in order to succeed. 

Core Job Duties

• Supervise all activities of the Outbound Business Development team in their daily appointment-setting activity.
• Embrace and enable a team through call coaching, performance measurements, process improvement and scaling outbound prospecting activity.
• Reinforce the Business Development CRM lead status process, system-usage techniques, and system feedback for improved functionality.
• Coach the use of prospecting strategies and research tactics to lead initial outreach and also on-going nurturing activities with prospects.
• Train and mentor, the team to identify the needs and challenges of prospective customers so as to ascertain a good fit for our products and services.
• Work with direct reports to schedule discovery meetings between prospective customers and sales representatives – with appropriate handover.
• Partner closely with Sales Leadership to ensure timely funnel & pipeline flow.
• Engage in two-way feedback with Sales Leadership in order to improve lead quality and opportunity conversion rates.
• Help identify additional opportunities for campaigns, services, and channels to accelerate sales and funnel velocity.
• Empower direct reports to build, grow, cultivate, and leverage a network of relationships within the assigned market or geographic area to ensure a robust pipeline of opportunities.

Job Complexity

Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques, and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements.

Interaction

Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

Supervision

Directs and controls the activities of a broad functional area, typically through several department managers within the company. Strong understanding of people management strategies and how to develop leaders in their function to be successful. Builds and supports high functioning, motivated teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

Experience

Typically requires a Bachelor's degree and 12+ years of direct experience, with 8+ years of leadership experience. May require advanced degree.

Scope

Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations effective achievement of objectives. Able to lead and support their function while continually achieving impact and improvements across all areas.

Discretion

Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations.

Minimum Qualifications

• Previous mentorship/management experience in business development or within a call center. 
• Excellent managerial skills focused on coaching and improving performance as team members grow within the business development team and progress through their career. 
• Excellent phone, writing, and importantly listening skills. 
• Ability to persuade using compelling engagement and tenacity.  
• Self-starter with a desire to learn, grow and excel in the role. 
• Knowledge of business processes and organizational structures. 
• Interest in our industry, our prospective customers and technology. 
• Ability to work hard, run fast, roll with change, and have fun doing it. 
• You don't like taking no for an answer. 
• Bachelor's degree or equivalent applicable business experience. 
• 5+ years in business development or call center managerial roles. 
• Experience with managing a sales enablement platform. 

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Charlotte, NC (On-Site)

Effective Date

1/1/2023

Internal Job Title

Manager, Outbound Business Development

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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