Manager, Business Development - Inbound

Manager, Business Development - Inbound

Summary/objective

As one of the fastest growing and dynamic groups within the company today, isolved Business Development - Inbound is at the vanguard of our Sales & Marketing activities, helping to find and develop opportunities at scale. Our representatives are passionate about getting results that not only ensure revenue success but also support our brand and market penetration goals. We're creating a strong and winning team grounded in a culture that embraces deep and on-going education, and with ample opportunity for career development and advancement. With a diverse business model that includes introducing new customers and partners, we're enabling our inbound lead follow-up and intent prospecting teams with sophisticated tools, techniques, and leading-edge technology in order to succeed. 

Core Job Duties

• Oversee the daily appointment-setting activities of the Inbound Business Development team, ensuring smooth operations.
• Foster team growth by providing call coaching, monitoring performance metrics, refining processes, and expanding outbound prospecting efforts.
• Strengthen adherence to the CRM lead status process, enhance system utilization techniques, and gather system feedback for enhanced functionality.
• Guide the team in employing effective prospecting strategies and research tactics for initial outreach and ongoing prospect nurturing.
• Educate and support team members in identifying prospective customers' needs and challenges to determine compatibility with our offerings.
• Achieve or surpass monthly team and individual SQL goals, driving results.
• Collaborate with team members to arrange discovery meetings between potential customers and sales representatives, facilitating seamless transitions.
• Collaborate closely with Sales Leadership to ensure a steady flow of leads and opportunities through the pipeline.
• Facilitate constructive feedback exchanges with Sales Leadership to optimize lead quality and boost opportunity conversion rates.
• Explore new avenues for campaigns, services, and channels to expedite sales and pipeline growth.
• Empower team members to establish and cultivate a strong network of relationships within their assigned market or geographic area, ensuring a robust pipeline of opportunities.

Interaction

Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a

cooperative effort among members of a project team.

Supervision

Understands people management practices, particularly around professional development. Actively learning how to handle difficult management situations. Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods, and staffing. In some instances, this manager may be responsible for a functional area and not have any subordinate employees.

Essential Requirements

• Previous mentorship/management experience within a call center.
• Excellent managerial skills focused on coaching and improving performance as team members grow within the business and progress through their career.
• Self-starter with a desire to learn, grow and excel in the role.
• Ability to work hard, run fast, roll with change, and have fun doing it.

Measurement for Success

• Meet or exceed established team goals on a monthly basis.
• Meet or exceed established outreach and lead follow-up targets.
• Meet or exceed assigned lead pre-qualification goals
• Meet or exceed scheduled discovery calls between Sales and prospects.
• Achieve sales bookings associated with the team's work

Preferred Qualifications

• Bachelor's degree or equivalent applicable business experience. 
• Call Center managerial experience greater than 3 years.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to ten pounds.

Travel Required

Yes, up to 5% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Monday – Friday: onsite in Charlotte, NC office

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable, and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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