Manager, Benefit Operations

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The Manager, Benefit Operations is an integral member of the Brokerage Team that will be responsible for overseeing and managing day-to-day operations of the Insurance Operations department including Account Managers and Brokerage Administration staff. The manager is expected to ensure the department has and meets departmental standards for performance. The member must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management. The Manager, Benefit Operations, will also be responsible for their own book of business.

Core Job Duties

Manager Responsibilities

• Oversee day to day operations of isolved Insurance Operations team.
• Lead and direct the work of other employees to help contribute to the long-term success of the brokerage team.
• Ensure that all employees are acting in the best interests of the agency and clients.
• Observe, review, and analyze processes to identify inefficiencies and areas of improvement.
• Create and implement policies that allow the team to function as a cohesive unit.
• Collaborate with team to develop and establish best practices.
• Create and implement Standard Operating Procedures.
• Delegate tasks to team and confirm they are completed timely and accurately.
• Report to VP, Marketplace to provide insight into the overall process efficiency.
• Supports ongoing training for team to stay up to date with benefit, compliance, and software changes.
• Confirm all compliance standards are being met for brokerage clients.
• Manage carrier relationships.
• Manage process of monthly Commissions tracking and reporting.
• Maintain systems with current client listings.
• Responsible for process of commission and client premium reconciliation, ensuring isolved is being paid appropriate by clients.
• Assign new clients to Account Managers.
• Support in conflict resolution within the team or with clients.
• Attend and participate in all relevant meetings.
• Adhere to company and departmental policies.

Account Manager Responsibilities

• Maintain existing business relationships with brokerage clients.
• Negotiates cost terms with carriers for large groups clients
• Manages open enrollment; schedules and leads meetings or information sessions, drafts and sends employee communications, answers questions, and transmits enrollment data to vendors or administrators.
• Evaluates and selects employee health and wellness benefits (including health or dental insurance, life insurance, disability pay, or retiree medical plans) with the goal of creating an attractive and competitive benefits program.
• Collects data on industry standards and practices to determine competitive positioning of the organization's health and wellness benefit offerings.
• Provide administrative support to customers in processing and managing enrollment and eligibility with customer carriers/vendors. This includes new enrollments, terminations, life event changes, and demographic changes.
• Act as a liaison between the customer and the isolved benefits services team as it relates to COBRA, FSA, HRA, and H.S.A.
• Act as liaison between the customer and isolved EDI Team as it relates to questions on
• carrier feeds or electronic forms.
• Act as liaison between the customer and isolved auditing Team as it relates to discrepancies on monthly audit.
• Responsible for Benefits Admin Services client benefit annual benefit renewal projects.
• Work in NetSuite to assist and complete cases pertaining to benefits support across the company, properly responding to the owner of the case submission and the customer through the case.
  o Examples of support include but are not limited to:
   Directional support on system navigation
   How to process benefits transactions within the system
   Benefits system training, as needed.
   The Affordable Care Act
  o Cobra
  o Research on why a benefit plan is not performing as expected.

Minimum Qualifications

• Typically requires bachelor’s degree and at least 6 years related experience in Benefits.
• Comprehensive knowledge of the field's concepts and principles.
• Prior management experience.
• Software experience, preferably in a SaaS environment.
• Subject Matter Expert in Benefits Administration.
• Understanding of the Affordable Care Act.
• Understanding of COBRA.
• Demonstrated ability to provide superior customer service.
• Excellent interpersonal, oral, and written communication skills.
• Ability to communicate effectively.
• Strong organizational, analytical, and troubleshooting skills.
• Logical problem solver with excellent follow through and detail orientation skills.
• Ability to work in a fast-paced, team environment.
• Proven ability to multitask.
• Knowledge of Microsoft Office Suite.
• Must be able to work overtime during peak periods.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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