Managed Benefits Specialist

Summary: This individual is responsible for supporting customers' managed benefits needs. Managed Benefits Specialist will partner with the customer, their Managed Payroll Specialist and/or their assigned People Services HR professional as it relates to outsourced and technical benefit functions on the customers' behalf. This individual must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management. This role supports two different types of customer base as it relates to "legacy"/acquired business and isolved marketed scopes of service ongoingly. Enhanced knowledge of iSolved HCM functionality is required.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Serve as part of dedicated benefits support team for managed benefit customers assisting with both isolved technical questions as well as basic compliance-based questions (ex. COBRA, ACA, etc.)
  • Work in isolved internal CRM to assist and complete cases pertaining to Managed Services customers (depending on assigned business model), properly responding to the owner of the case submission and the customer/assigned People Services team through the case.
    • Examples of support include but are not limited to:
      • Directional support on system navigation
      • How to process benefits transactions within the system
      • Benefits system training, as needed
      • The Affordable Care Act
      • Cobra
      • Research on why a benefit plan is not performing as expected
    • Processing customer employee enrollments, changes and terminations utilizing carrier feeds or forms or manually within carrier websites depending on supported business model
      • Assist with questions on discrepancy reports from carrier and work with customer or People Services assigned team member on adjustments as needed
    • Partner with broker, customer or customers' assigned People Services team to gather plan information annually
      • Update plans and/or rates within isolved, build technical benefits enrollment platform within isolved including enrollment notifications to communicate to employees that portal is open
    • Initiate COBRA via isolved Benefits Services integration and isolved Benefit

Evaluation Utility on customers' behalf

• Act as a liaison between the customer or their People Services team and isolved Benefit Services as it relates to customers COBRA, FSA, HRA or HSA
• Act has a liaison between the customer or their People Services team and the isolved benefit reconciliation team as it relates to discrepancies on monthly invoice recons.
• Collaborate with peers to establish best practices.
• Attend and participate in all relevant meetings.
• Continuously evaluate approach to work to identify and suggest ongoing efficiency opportunities
• Provide superior customer service to both internal and external customers
• Stay current with changing technology, including software programs.
• Uphold, support, and promote all company policies and procedures.

Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education/Experience:

• Associate's Degree or a minimum of two (2) four (4) years' related experience and/or training; or equivalent combination of education and experience.
• Software experience, preferably in a SaaS environment.
• Subject Matter Expert in Benefits Administration.
• Understanding of the Affordable Care Act.
• Understanding of COBRA.
• Ability to communicate effectively.
• Strong organizational, analytical and troubleshooting skills.
• Logical problem solver with excellent follow through and detail orientation skills.
• Ability to work in a fast-paced, team environment.
• Ability to work overtime during peak periods.

Certificates, Licenses, Registrations:

• PHR and/or SHRM-CP- preferred but not required
• Producer, Accident, Health, and Life licensures- preferred but not required

Current Openings for Managed Benefits Specialist Jobs at isolved

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