Managed Benefits Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Managed Benefit Specialist is an integral member of the HCM Benefits Team that will play a role in partnering with and providing exceptional support and service to a subset of isolved customers, insurance carriers and other internal teams including Renewals, ACA, EDI, Customer Support, COBRA and Fringe Benets, and Customer Success Managers. This individual must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management. Responsibilities include troubleshooting, resolving client benefit inquiries, managing enrollment and eligibility for employees, system documentation, configuration, quality assurance tasks, issue resolution, configuration accuracy, and other special projects.

Core Job Duties

• Provide superior customer service to both internal and external.
• Serve Managed Benefits customers by assisting with benefit technical questions, troubleshooting configuration issues and basic product questions (ex.COBRA, ACA, EDI).
• Monitor customer in progress benefit events (new hires, terminations) and manage approvals for pending benefit submissions.
• Process customer employee enrollments, changes and terminations utilizing carrier feeds or manually within carrier websites depending on supported business model and identify, research and correct enrollment discrepancies with the carriers in a timely manner.

• Manage a variety of benefit plan information ensuring the system is configured according to client summary plan descriptions, eligibility, termination rules, measurement periods.
• Act as a liaison between the customer and isolved Benefits Services as it relates to customer COBRA, FSA, HRA or HSA plans.
• Work through NetSuite to grab cases/projects and communicate status updates and resolutions directly through the case/project.
• Manage Client Benefit Renewal projects by:
  • Gathering, reviewing, understanding, and documenting benefit plans per client plan designs as it relates to client benefits renewal processes.
  • Building/updatingplansperclientbenefitplansspecificationsandvalidating configuration to ensure accuracy.
  • Creating new benefit plan enrollment periods for Employee Self Service Wizards for annual open enrollment, new hire enrollment, and life events enrollment.
  • Partnering with client and isolved EDI Team on carrier feed status during Renewal period, ensuring client is engaged and abreast of carrier timelines.
  • Collaborating with isolved Benefits Services regarding COBRA, HSA, FSA and HRA for both plan configuration and systems integration.
• Deliver responses and/or resolution within outlined client service level
• Acts as a backup to Managed Benefits Reconciliation
• Collaborate with peers
• Provide feedback and developmental coaching to other team members.
• Attend and participate in all relevant
• Engage in company volunteer committees and project
• Adhere to company and departmental goals.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications

• Associate degree or a minimum of two (2) – four (4) years' benefits experience and/or training
• Software experience, preferably in a SaaS environment
• Subject Matter Expert in Benefits Administration
• Subject Matter of the Affordable Care Act
• Basic understanding of basic payroll processing principals
• Demonstrated ability to provide superior customer service, and team player
• Excellent interpersonal, oral, and written communication
• Ability to communicate effectively
• Strong organizational, analytical, and troubleshooting skills
• Logical problem solver with excellent follow through and detail orientation skills
• Ability to work in a fast-paced, team environment
• Proven ability to multitask
• Proficiency in Microsoft Office Suite
• Must be able to work overtime during peak periods

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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